About our Company
Recover is a leading materials science company and global producer of low-impact, high-quality recycled cotton fiber and cotton fiber blends.
Our Mission
Circular Fashion for all by delivering innovative, cost competitive, recycled fibers and circular solutions at scale.
Job Purpose
To provide exceptional customer service by efficiently addressing customer inquiries, resolving issues, and ensuring a positive experience. Additionally, support the Commercial department through accurate order entry, customer setup, running key reports, and tracking and follow-up activities to enhance operational efficiency and customer satisfaction.
Role of Department
The Customer Service Department serves as the frontline for all customer interactions, acting as a liaison between the company and its customers. Its primary responsibilities include:
- Responding to customer inquiries and resolving issues promptly.
- Facilitating efficient order processing, customer setup, and account management.
- Providing support to the Commercial department by running key reports, tracking orders, and ensuring follow-up on outstanding requests.
- Enhancing overall customer experience by maintaining high service standards, thus fostering long-term customer relationships.
Your Essential Duties and Responsiblities
- Order Entry & Customer Setup: Accurately input orders and set up customer accounts in the ERP system.
- ERP Management: Handle sales order entry, customer data, and generate necessary reports.
- Sales Invoicing: Create and manage sales invoices for completed orders.
- Export Documentation: Prepare export documents (invoice, packing list, LC, transport documents, COO) as required ensuring compliance with export regulations.
- Systems Operation: Utilize Power BI and CRM tools to track data, manage customer interactions, and run reports.
- Transaction Certificates: Support the management of outbound GRS certificates.
- Customer Request Management: Ensure correct and timely delivery of goods, resolving any delivery issues.
- Sample Order Processing: Process and track sample orders and deliveries.
- Reporting: Assist in generating weekly and monthly sales reports.
- Inventory Understanding: Analyze and interpret inventory levels.
- Support to Key Account Managers: Provide assistance with customer inquiries, order tracking, and reporting to ensure high-quality service.
- Collaboration: Maintain close communication with the Finance and Logistics departments.
Education and Work Experience Requirements
- Educational Background: Bachelor's or Master's Degree in Foreign Trade or a related field.
- Experience in Export Management: Relevant experience in export management and handling export documentation, ensuring compliance with regulations.
Competencies Requirements
- Customer-Oriented: Demonstrates a strong focus on customer satisfaction, adaptable to changes, and flexible in handling diverse customer needs.
- Strong Organizational Skills: Capable of managing multiple tasks effectively while maintaining attention to detail.
- Effective Communication: Possesses excellent verbal and written communication skills to interact with customers and team members.
- Proficient in Systems: Strong Excel skills and comfort with similar systems such as D365 or Power BI for data analysis and reporting.
- Fluent in English: Proficient in spoken and written English, ensuring clear communication with diverse stakeholders.
Our corporate values
- Care: We care and respect for our planet, employees, and society
- Brave: We are brave, passionate, determined, and straightforward
- Curious: We are curious, open, creative, and eager learners
- Get it done: We operate with efficiency and accountability, driven by performance and results
Recover provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic.