Customer Service Project Management

3-5 years
7 months ago 1 Applied
Job Description

Job Description:

  • Project-based role focusing end-to-end project management of various initiatives under customer service department - aiming to improve customer experience
  • Responsible for project initiation, planning, execution, monitoring and evaluation
  • Draw up the project plans, dependencies, and communicate across the involved parties to align everyone across the scopes and timeline.
  • Maintain and manage project timelines, expectations, tasks and resources
  • Ensure that every parties involved in the projects are doing their part timely and accurately
  • Ensure that the project status, issues or changes made are communicated to internal and external stakeholders and appropriate parties and documented appropriately.

Requirements:

  • Bachelor/ Master's degree with 3 years working experience in related field
  • Experience in managing expectations and communicating with stakeholders and handling various business process related projects
  • Strong communication skills in English & Thai both written and verbal format
  • Strong analytical and structured thinking
  • Strong logical thinking and problem-solving skills
  • Good team player, positive attitude and eager to learn
  • E-commerce experience is preferable

About
Job Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

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