Customer Service Operations Specialist

I. M T CNG VIC:

- H tr gio vin trong vn hc tp ca hc sinh ti Trung tm.

- L u mi lin kt gia Ph huynh v Trung tm, tr li thc mc, cung cp thng tin v lin lc thng xuyn vi Ph huynh cp nht tnh hnh hc tp ca Hc sinh.

- Nm bt tnh hnh Hc sinh c gii php kp thi v h tr Hc sinh ci thin tt nht.

- n tp bi hc cho Hc sinh khi sp xp thi gian trc hoc sau bui hc.

- T chc cc hot ng ti Trung tm nhm tng thm dch v v s gn kt Hc sinh vi Trung tm.

- Bo co kp thi cc vn lin quan n Hc sinh v Ph huynh.

- m bo an ton cho Hc sinh, tip nhn v a n Hc sinh n Ph huynh.

- H tr cng tc tuyn sinh, thc hin th tc nhp hc, kim tra u vo, xp lp cho Hc sinh.

- Phi hp cng cc phng ban ti Hi s gim st v qun l cc chi ph vn hnh ti trung tm bao gm: in, nc, vn phng phm,...

- Nng cao dch v v tiu chun 5 sao ti Trung tm.

- Phi hp vi qun l tip nhn, x l cc Request/Complaint ti trung tm, m bo mang n tri nghim tt cho ph huynh v hc vin.

- Cc cng vic khc theo phn cng t cp trn.

II. YU CU:

- Giao tip Ting Anh kh (IELTS 5.0 tr ln).

- Tt nghip chuyn ngnh S phm hoc Ngn ng Anh (c chng ch nghip v s phm hoc tng ng) hoc cc ngnh dch v khc.

- S dng thnh tho my tnh vn phng.

- C kinh nghim trong lnh vc chm sc khch hng l mt li th.

- C laptop c nhn.

III. PHC LI:

- Mc lng lng cng t 6.000.000- 9.000.000 + Thng KPI.

- nh gi KPI hng nm xt tng lng.

- c o to, hng dn v quy trnh, nghip v, cc k nng c lin quan.

- c hng cc chnh sch v BHYT, BHXH, BHTN, ch ngh m theo ng quy nh ca php lut.

- c hng cc ch phc li khc t cng ty (ch min gim hc ph cho con em, ch thm quan, o to nng cao, v.v).

- Ngy php nm: 12 ngy/nm.

- Mi trng lm vic thn thin, nng ng, chuyn nghip, pht huy ti a nng lc ca bn thn.