Customer Service & Operations (Air Freight)

3-5 Years

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Job Description

Position Overview

RecruitGo is hiring on behalf of our client in Freight Forwarding Industry

Responsibilities:

Act as the primary point of contact for customers regarding the inquiries and shipments
Address customer questions and issues promptly, ensuring high levels of satisfaction
Manage the logistics of airfreight and oceanfreight shipments, including booking, tracking, and documentation
Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries
Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes
Utilize critical thinking to find effective solutions for customer needs
Prepare and handle all shipping documentation from end to end, to ensure compliance with international regulations and company policies
Maintain accurate records of all transactions and communications related to airfreight and oceanfreight shipments
Work closely with the teams to provide a seamless customer experience
Assist in the development of operational improvements to enhance service delivery
Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures

Qualifications:

Degree in Logistics, or a related field preferred
Minimum of 3 years of experience in freight forwarding operation
Strong master of freight forwarding operations, ocean and air documentation, regulations, and industry practices
Excellent communication skills, both verbal and written, with a strong customer service orientation
Detail-oriented with strong organizational and multitasking abilities
Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite