Customer Service (Operation) - ã Nẵng

Customer Service (Operation) - ã Nẵng

2-3 years
Not Specified

Job Description

Job descriptions:
  • Processes orders for shipment received from customer or foreign offices.
  • Compiles sorts and verifies accuracy of data to be entered.
  • Examines records such as bills of lading and related documents of shipments and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer.
  • Submit into the system total cost for customer, records or files copy of orders received as requested.
  • Acquire new traffics import, export, and additionally local services post landing, customs clearance and spot business opportunities.
  • Drive new revenue streams through better execution on of their marketing & lead generation campaigns and programs into the target assigned
  • Investigates overdue and damaged shipments or shortages in shipments for customers and/or air and ocean carriers.
  • Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.

Job requirements:
  • Graduated from: External Economics, Economics, Marketing, Business Administration, Commerce or equivalent, Priority in External Relations, Economics, Marketing, Business Administration or related.
  • At least 2-3 years experiences in the field of Import, Export & Logistics at Forwarding companies.
  • Fluent in English.
  • Good at communicating, convincing as well as capturing customer psychology quickly.
  • Dynamic, enthusiastic, proactive, professional working style & high responsibility.

Job Details

Employment Types:



About Persolkelly

PERSOLKELLY is a joint venture established in 2016 between PERSOL HOLDINGS (previously Temp Holdings) and Kelly Services to cater to the rising workforce employment needs of the emerging Asia Pacific market. We are one of the largest workforce solutions providers in the region, spanning over 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam.

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