Customer Service Officer

Customer Service Officer

Ninja Logistics sdn bhd
1-4 years
Not Specified

Job Description

Job description:
    • Receive and handle request information supporting from Partners/shippers
    • Follow orders (order status, failed delivery, RTS)
    • Collaborate with internal departments to handle abnormal orders
    • Make daily reports, and confirm order report
    • Make weekly report of partners/shippers performance
    • Follow with FIN to make billing for partners/shippers biweekly/weekly/monthly

    • Freshmen or max 1 year as same position
    • Graduated University with major in economic, logistics
    • Good at using MS Office
    • Good communication in English (prefer)
    • Have customer service skills (prefer)

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Job Details

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

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