Customer Service Engineer (Industrial Printers)

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Job Description



A. MAIN RESPONSIBILITIES
1. Overall CS operation and Partner's management
. Support service strategy set by
Regional/Management, thus develops and recommend short- and long-term proposal through appropriatemarket product research.
. Undertake the primary responsibility for partner management and customer service
. Co-ordinate closely with regional team for support and guidance
. 1st level post sales technical support for range of products
. Managing and ensure set KPI are met
. Ensure spare parts availability through proper forecasting and management
. Understand local environmental and product safety standards
. Warranty cost management and control
. Analyze reports/data and provide for management reporting

2. Major Challenges
. Gain consensus and support from different departments in carrying out CS projects, guidelines andpolicies. To overcome this, effective collaboration, communication within the team and with differentdepartments must be carried out.
3. Key Decisions/Dimensions
- Warranty support and verification.
- ASP verification and managing.
- Spare Part handling.
- Certificate gathering (Environment/Energy/Information certificate)
- RMS system.
- Monthly Service Report.
- E-Channel
- TechExchange/SPI
B. EDUCATIONAL QUALIFICATIONS
Minimum bachelor's degree in engineering/Business/Computer Engineering
At least 2 years experiences in area of customer service support and 3 years of IT partner management
RELEVANT EXPERIENCE
1) Good team player and good communicator (English)
2) Display professionalism and confident in handling partners and customers
3) Experience in B2B service support will be an advantage
4) Experience in SAP and CRM system
5) Good Analytical skillset
PERSONAL CHARACTERISTICS & BEHAVIOURS
Confident, responsible & able to withstand different level of stress

JOB TYPE

Industry

Other

PERSOLKELLY is a joint venture established in 2016 between PERSOL HOLDINGS (previously Temp Holdings) and Kelly Services to cater to the rising workforce employment needs of the emerging Asia Pacific market. We are one of the largest workforce solutions providers in the region, spanning over 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam.

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