Customer Service Advisor, Frontline

Customer Service Advisor, Frontline

DHL
2-5 years
Not Specified

Job Description


YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world that also a Top Employer and a No. 1 World's Best Work Place
A company that pioneered cross border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet.
Do you want to make a difference Then come to our Insanely Customer Centric Team and deliver excellence in a digital world , AS ONE!YOUR TASKS:

  • Accept and register bookings for DHL services

  • Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. Sales Leads, shipment insurance) during interaction with customer

  • Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices

  • Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands

  • Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries

  • Highlight areas for improvement with suggested solutions to improve DHL's procedures, technology and service to positively enhance customer's experience with DHL

  • Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers needs within reasonable limits in consultation with CS supervisors and managers

  • Assist the supervisors (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff

YOUR PROFILE:


  • Bachelor's Degree in Business (preferable) or equivalent

  • Fluent English (written and spoken)
OUR OFFER:

  • Strong career support & lots of opportunities in an international environment.

  • Global certified training and a professional coaching & feedback culture

  • Respect and Results culture

  • Multifarious benefit programs

  • Multifarious engagement activities under Best Day Everyday Everyday our Health & Well being program
Do you see a personal challenge in these versatile and responsible tasks Then apply now!
We look forward to receiving your application!

About DHL

Job Source : careers.dhl.com

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