Customer Experience Manager

Customer Experience Manager

Abbott Nutrition Health Institute (ANHI)
Not Specified
Not Specified

Job Description



ROLES & RESPONSIBILITIES
  • Full Revenue Responsibility per year including planning, forecasting and target performance achievement
  • Full operational and functional responsibility for a team of Ambassadors in the Region
  • Responsible to execute the business development plan, value expansion plan and sales plan to achieve revenue targets, higher profitability. Higher retention rates and higher share of wallet for existing customer base
  • Assist Ambassadors and Value Expansion Representative with growing the business, adding assays, ensuring contract compliance, and conducting business reviews with emphasis on pricing/profitability policies
  • Act as a trusted partner for all customers and develop and maintain relationships with all key accounts in the district
  • Responsible for managing and delivery of first line service support and escalations through to resolution
  • Responsible for Abbott adherence to customers contractual obligations and customer adherence to their contractual commitments
  • Implementation of the Abbott customer experience standardized trainings, processes, procedures and reporting in the District
  • Success in this role and in the Region is measured by business retention contract renewal rate, economic profitability EP, Service Level (SLA) achievement, customer satisfaction and loyalty NPS scores, and sales revenues

Knowledge & Experience:
  • Willingness to travel and work under high pressure
  • Preferably with sales experience in the diagnostics or health care industry.
  • Impacting sales personality
  • Articulate and able to express self

MINIMUM BACKGROUND/ QUALIFICATION
  • University Degree or preferably advanced degree ideally in medical technology, Life Sciences or Business

On ANHI.org, you will find more than 150 self-study courses that are accredited for nurses, dietitians and/or case managers. All courses are free* of charge.We offer a range of continuing education topics across different disease states from neonatal to elderly care. You can find information by topic such as malnutrition, diabetes, preterm infant nutrition, and breastfeeding.

Job Source : www.jobs.abbott

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