Customer Experience Improvement Associate, Servicing Experience

Customer Experience Improvement Associate, Servicing Experience

Shopee
Not Specified
Not Specified

Job Description



Job Description:
  • Act as the contact point for receiving issues that impact user experience, investigate the root causes and propose recovery if needed.
  • Drive initiatives to resolve user pain points, and improve user experience in meeting users expectations.
  • Execute Buyer Servicing Recovery scheme and evaluate the scheme efficiency across different metrics
  • Propose ad-hoc recovery when needed for exceptional cases, in alignment with the Servicing Recovery scheme.
  • Participate in business changes that impact on Buyer Servicing Experience to ensure the changes are implemented in a good manner.
  • Collaborate to incorporate inputs from User Insights & User Communication Design in such a way that user experience is smoothly delivered from communication to actual services.


Requirements:
  • Everyday passionate in improving customer satisfaction and experience
  • Logical and structured thinking with detailed orientation.
  • Good at problem solving and enjoy root cause analysis, especially in connecting the dots
  • Willing to search for new standards and/or global best practices to optimise solutions.
  • Experience/ knowledge in process design and/or project management is a plus.
  • Enjoyed fast-paced environment
  • Good at writing and presentation in both Vietnamese and English.


Job Details

Employment Types:

Industry:

Function:

About Shopee

Job Source : careers.shopee.sg

Similar Jobs

People Also Considered

Data Not Available

Career Advice to Find Better

Simple body text this will replace with orginal content