Customer Experience Improvement Associate, Servicing Experience

Job Description: * Act as the contact point for receiving issues that impact user experience, investigate the root causes and propose recovery if needed. * Drive initiatives to resolve user pain points, and improve user experience in meeting us

Job Description: Customer Experience (CX) Improvement, Fulfillment Experience is responsible for investigating issues, monitoring Buyer recovery and driving initiatives to improve customer experience during the Fulfillment stage. * Act as the con

Job Description: Customer Experience (CX) Improvement, Fulfillment Experience is responsible for investigating issues, monitoring Buyer recovery and driving initiatives to improve customer experience during the Fulfillment stage. * Act as the con

Job Description: Responsible for designing and executing initiatives to collect user insights across Servicing Journey, from Buyer Journey mapping facilitation and maintenance, buyer experience tracking execution to customer data analysis. * Cust

Job Description: Purchasing Experience Lead is owning and responsible for ensuring buyer experience during Purchasing Journey meets user expectations across touch points. * Customer Journey Design: Own Purchasing Experience Journey from designing

Job Description: Be responsible for managing and driving internal and cross-functional projects that are led by the CX team, from planning to execution. * Act as the Project Manager to drive assigned projects from feasibility study, planning to e

Job Description: Oversee customer experience via logistics service provided by Shopee Xpress, including following activities: * Conduct analysis to understand users pain points, identify the right problems that need to be eliminated, and provide

Job Description: * Design clear user journey for new business products roll-out covering all touch points with customer-focused process. * Conduct product testing and evaluate effective user interfaces. * Collaborate closely with Product, Op

Job Description: User 360 View Insights, Customer Experience is responsible for providing a holistic view of Users feedback across different sources, from which highlighted pain points can be taken for driving business decisions. * Drive the des

Job Description: Act as the contact point to collect and manage daily User Changes across functions to ensure User Change Calendar up-to-date * User Change Calendar: execute the process/tool to collect User changes across functions and ensure the

Job Description: Oversee customer experience via logistics service provided by Shopee Express, including following activities: * Conduct analysis to understand users pain points, identify the right problems that need to be eliminated, and provid

Job Description: * Coordinate with Regional teams/Internal team to release new features, including User Acceptance testing, translate contents to Vietnamese, feature announcement… * Coordinate with Regional/ Local Operation teams & other inte

Job Description: Responsible for designing and executing initiatives to collect user insights across Purchasing Journey, from Buyer Journey mapping facilitation and maintenance, buyer experience tracking execution to customer data analysis. Responsi

Job Description: Responsible for designing and executing initiatives to collect user insights across Fulfillment Journey, from Buyer Journey mapping facilitation and maintenance, buyer experience tracking execution to customer data analysis. * Cu

Job Description The Customer Experience (CX) team is responsible for steering and improving the overall customer experience on Lazada. Your main goal is to deliver exceptional customer satisfaction across touchpoints, including onsite experience, pr

Job Description: * Directly deal with customer support tickets and complaints transferred from Level 1 (L1) Frontline. * Directly handle the task of L1 Frontline when inflow a lot and on campaign days. Willing to learn new things and adapt to t

Job Description: * Directly deal with customer support tickets and complaints transferred from Level 1 (L1) Frontline. * Directly handle the task of L1 Frontline when inflow a lot and on campaign days. Willing to learn new things and adapt to t

Job Description: * Support Business Development & Marketing team to issue promotions program (voucher, rebate, add-on deal, bundle deal, free shipping…) on requests. * Monitoring urgent request queue on working shift and execute the request a

Job Description: * Manage a part-time team of ~ 60 people(research and update price of assigned items on E-commerce platforms) including monitoring, organizing, and assigning tasks, tracking progress, checking the quality * Support Administrati

Job Description: * Support Business Development & Marketing team to issue promotions programs (voucher, rebate, add-on deal, bundle deal, free shipping…) on requests. * Monitoring urgent request queue on working shift and executing the reques