Dreamplex is Vietnam's leading flexible workplace experience provider. We design and deliver people-centric work experiences that help fast-growing companies attract and retain talent and help employees have the best day at work possible. We do this by reimagining every element of the work experience; from welcoming lounges to the hospitality-level care from our team, and from vibrant common spaces to the events and activities that we run in them multiple times a week.
This unique experience is catching on, so we're now looking for a Customer Experience Executive to join our diverse and vibrant team.
Customer Experience Executive
Ho Chi Minh City, Vietnam
Full-time
Summary of Responsibilities
Do you get inspired by seeing people around you succeed, and do you care about providing the right environment, opportunities, and experience for them to do so As our Customer Experience Executive, you will be doing just that, by internalizing what it means to be an A Better Day at Work
Being the face of Dreamplex comes with some exciting tasks, such as:
- Creating a fun, inspiring, and welcoming environment for our customers and guests.
- Engaging the community, assisting in bringing people together, and creating a sense of belonging.
- Coordinating and executing engaging events and gatherings.
- Providing a Customer-obsessed level of service.
- Thinking outside the box to make huge fans out of our customers.
- Coordinating with other departments including sales, marketing, accounting, HR, IT, for various projects.
- Managing and monitoring daily operations, inventory, and cash handling.
- Managing customer needs and billing via coworking management software.
- Flexibility to work across all locations, at varying time schedules.
What's in it for you
- The freedom to bring your unique vision to life.
- Working with an inspired team is creating the future of work in Vietnam.
- Positively impacting thousands of people by giving them a better day at work.
- Opportunity to grow, develop, and lead as we grow as a team and company.
- Working where and when you want - 5 locations across HCMC and Hanoi to call home.
- Access to 2 or more social events, workshops, or training per week.
- A competitive salary, transportation, phone, and meal allowances, and private health insurance.
What you need
- Hospitality and guest relations or retail and customer service experience.
- Genuine care for people and want to provide the best experience.
- Easygoing, bubbly, and open with communication.
- Ability to think on your feet, critically, and creatively.
- Equal ability to work autonomously and on a team.
- Good time management, priority-setting, and deadline achievement.
If you are interested in working with us, please email your CV to [Confidential Information].
