CS Executive (Blanc - HCM)

CS Executive (Blanc - HCM)

Doctor Anywhere
1-2 years
Not Specified

Job Description

About Doctor Anywhere
Doctor Anywhere is a regional tech-enabled, omni-channel healthcare company, on a mission is to make healthcare simple, accessible, and efficient for everyone. Doctor Anywhere's digital platform bridges gaps in the healthcare ecosystem through technology and innovation, enabling users to manage their health easily and effectively through the DA mobile app. Headquarteredin Singapore with presence in 5 countries in Southeast Asia, Doctor Anywhere now serves more than one million (and growing) users in the region.

If you thrive in an environment that values disruptive thinking and innovative problem-solving, and would love to do purposeful work that can impact the community, join us in our mission to build great products to help everyone lead happier and healthier lives!

The role we are hiring for
We are seeking aCustomer Service Executive who will provide accurate policies and products related information and ensure high quality customer service experience.

The ideal candidate will have a mindset of continuous improvement and change and will demonstrate curiosity, collaboration and the ability to deal with ambiguity especially in a start-up environment.

This role reports directly to the Customer Service Team Lead (Blanc).

A summary of the key responsibilities and requirements are as follows:
- Receive calls, consult information and resolve customer complaints related to the company's products.
- Record customer reviews and feedback.
- Follow customer care processes, find measures to continuously improve the company's customer care activities.
- Measure customer service satisfaction, service quality, customer care quality on a monthly/quarterly/yearly basis.
- Report the work results to the Manager, propose solutions to improve and improve the service quality of the company.

- Graduated from College/University.
- At least 1-2 years of experience in customer service. Knowledge of medical technology, health insurance is an advantage.
- Effectively use Microsoft Word and Excel.
- Excellent communication skills by phone and email.
- Skills in synthesizing information, teamwork, negotiation and persuasion.
- Able to communicate in English is an advantage.

Job Details

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