CRM Senior Data Analyst

Job Description


JOB DESCRIPTION:

MAIN PURPOSE OF ROLE :

  • Validate all data loaded into data systems by establishing appropriate business rules, metrics and validation criteria. Data management and call assignment to CRM call agents.
  • Data analysts analyze data to spot trends or assess the response to different campaigns and use their analytical skills to find correlations between different types of data

MAIN RESPONSIBILITIES :
  • Manage quality and consistency of data, train users, generate reports and input data to support organization initiatives
  • Designs and implements processes and solutions associated with a wide variety of data sets used for data/text mining, analysis, modeling, and predicting to enable informed business decisions
  • Gains insight into key business problems and deliverables by applying statistical analysis techniques to examine structured and unstructured data from multiple disparate sources.
  • Collaborates across departments and with customers to define requirements and understand business problems.
  • Uses advanced mathematical, statistical, querying, and reporting methods to develop solutions. Develops information tools, algorithms, dashboards, and queries to monitor and improve business performance.
  • Creates solutions from initial concept to fully tested production, and communicates results to a broad range of audiences. Effectively uses current and emerging technologies.
  • Inherit, produce and analyze complex database queries and work directly with internal teams for additional data where needed.

MINIMUM BACKGROUND/ EXPERIENCE REQUIRED
Work Experience
Experience
  • Evidence of experience working with multiple, large datasets/warehouses, from a variety of sources & formats, and ability to integrate and extract from such datasets using relevant programs and coding.
  • Experience using SQL, Python to analyze customer level data, such as POS/transactional or weblog clickstream data.

Education
Education Level
Field of Study/ Qualification
  • Bachelor's Degree in Statistics, Computer Science, Mathematics, Applied Economics, or a field involving experimental design, probabilities and quantitative analysis.
  • 4 years of experience or equivalent education and experience.

CORE Skills Required :
Professional Skill
(Technical skills required for role)
  • Evidence of experience working with multiple, large datasets/warehouses, from a variety of sources & formats and ability to integrate and extract from such datasets using relevant programs and coding.
  • Experience using SQL to analyze customer level data, such as POS/transactional or weblog clickstream data.
  • At all points of execution, an eye for optimization & enhancement is a big plus.

Behavioral / Leadership Skill
(Competencies required for role)
  • Excellent data analytic skills. Analytical thinking is far more important than technical skills
  • Following-through: Owning & mastering assigned workflows from conception to output delivery & following up
  • Decision Quality: Making good and timely decisions that keep the organization moving forward.
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
  • Task Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.


Language Skill
(any specific language required)
  • Ability to use own initiative, pro-actively think through to solutions and good communication skills in English


Computer Skill
(any specific Computer Skill required)
  • Excel: Intermediate to Advanced (experience with the Power suite is a plus)
  • PowerBI: Advanced (end to end, from Data sources configuration to Publishing)
  • Python: Optional, an advantage (ETL, automation)

The salary for this role is between:N/AJOB FAMILY:
Sales Support & AdministrationDIVISION:
ANI International NutritionLOCATION:
Vietnam Ho Chi Minh City : Me Linh Point TowerADDITIONAL LOCATIONS:
WORK SHIFT:
StandardTRAVEL:
Not specifiedMEDICAL SURVEILLANCE:
Not ApplicableSIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential - because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions - across the spectrum of health, around the world, for all stages of life. Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life's greatest health challenges. We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter

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