CRM Project management officer

CRM Project management officer

1-4 years
Not Specified

Job Description

Job Description:
  • Analyze and define CRM framework for specific programs/sectors.
  • Optimize investment and retention across all buyer cohorts and multiple platform aspects (internal programs such as ShopeeMall, ShopeeFood, Shopee clusters, sellers programs, etc)
  • Initiate joint business plans with multiple teams including but not limited to Business Development and Marketing.
  • Execute and monitor the project's related execution to ensure it delivers expected results.
  • Track and monitor project progress, and analyze initiatives impact.

  • Bachelor's degree or above
  • Minimum 1-year working experience, preferably in a CRM position or project management consulting firm
  • Strong project management includes managing stakeholders execution and expectation persuading/influencing decisions.
  • Familiar with e-commerce or Food delivery (Grab, Baemin, etc...) is a plus
  • Familiarity with CRM framework, cohorts, and segmentation is also a plus.
  • Number-driven, methodical and very structured.
  • High accountability, work ownership and self-driven attitude.
  • Strong communication skills in both Vietnamese and English

About Shopee

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

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