Credit Collection Officer (8-month contract)

Credit Collection Officer (8-month contract)

DHL
Not Specified
Not Specified

Job Description


YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world that also a Top Employer and a No. 1 World's Best Work Place
A company that pioneered cross border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet.
Do you want to make a difference Then come to our Insanely Customer Centric Team and deliver excellence in a digital world , AS ONE!YOUR TASKS:
  • Actively manage and coordinate credit collection for an assigned portfolio of customers in alignment with DP DHL process guidelines and policies in an efficient and cost effective manner.
  • Actively promote and ensure DHL trading terms and conditions are being adhered to by the customer
  • Contribute knowledge and expertise toward resolving reoccurring billing issues.
  • Maximise collection effectiveness from all customers in a timely and professional manner.
  • Maintain efficient records of collection activities.
  • Drive debt collection, involve in customer interactions (incl customer visits as deemed necessary)
  • Coordinate resolution of sales and customs disputes according to escalation procedures
  • Identify cheque and electric bank transfer allocation issues and coordinate rectification with responsible team
  • Contribute knowledge and expertise toward resolving reoccurring billing issues
  • Monitor credit accounts and report delinquent customers to Team Leader for review and action.
  • Monitor credit limit of accounts and ensure proper action is taken
  • Coordinate master data, billing and collection issue resolution with internal and external customers as deemed necessary and in coordination with team leader and supervisor

YOUR PROFILE:
  • Good telephone conversation/handling skills
  • Effective communication and conversational skills
  • High customer focus and service orientation
  • Advanced MS office knowledge
  • Intermediate Presentation skills
  • Previous Collection experience is preferred
  • English: Intermediate level of English knowledge (in Shared Service environment)
  • Bachelor of Accounting/Finance or relevant majors.
OUR OFFER:
  • Strong career support & lots of opportunities in an international environment.
  • Global certified training and a professional coaching & feedback culture
  • Respect and Results culture
  • Multifarious benefit programs
  • Multifarious engagement activities under Best Day Everyday Everyday our Health & Well being program
Do you see a personal challenge in these versatile and responsible tasks Then apply now!
We look forward to receiving your application!

About DHL

Job Source : careers.dhl.com

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