Credit Collection Officer (8-month contract)

Credit Collection Officer (8-month contract)

Not Specified
Not Specified

Job Description


Would you like to become part of the world's most international company in the world that also a Top Employer and a No. 1 World's Best Work Place
A company that pioneered cross border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet.
Do you want to make a difference Then come to our Insanely Customer Centric Team and deliver excellence in a digital world , AS ONE!YOUR TASKS:
  • Actively manage and coordinate credit collection for an assigned portfolio of customers in alignment with DP DHL process guidelines and policies in an efficient and cost effective manner.
  • Actively promote and ensure DHL trading terms and conditions are being adhered to by the customer
  • Contribute knowledge and expertise toward resolving reoccurring billing issues.
  • Maximise collection effectiveness from all customers in a timely and professional manner.
  • Maintain efficient records of collection activities.
  • Drive debt collection, involve in customer interactions (incl customer visits as deemed necessary)
  • Coordinate resolution of sales and customs disputes according to escalation procedures
  • Identify cheque and electric bank transfer allocation issues and coordinate rectification with responsible team
  • Contribute knowledge and expertise toward resolving reoccurring billing issues
  • Monitor credit accounts and report delinquent customers to Team Leader for review and action.
  • Monitor credit limit of accounts and ensure proper action is taken
  • Coordinate master data, billing and collection issue resolution with internal and external customers as deemed necessary and in coordination with team leader and supervisor

  • Good telephone conversation/handling skills
  • Effective communication and conversational skills
  • High customer focus and service orientation
  • Advanced MS office knowledge
  • Intermediate Presentation skills
  • Previous Collection experience is preferred
  • English: Intermediate level of English knowledge (in Shared Service environment)
  • Bachelor of Accounting/Finance or relevant majors.
  • Strong career support & lots of opportunities in an international environment.
  • Global certified training and a professional coaching & feedback culture
  • Respect and Results culture
  • Multifarious benefit programs
  • Multifarious engagement activities under Best Day Everyday Everyday our Health & Well being program
Do you see a personal challenge in these versatile and responsible tasks Then apply now!
We look forward to receiving your application!

About DHL

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