Community Management

The Community Management will be the primary voice and pulse of our Premium Japanese IP Hub, responsible for fostering vibrant, safe, and engaged fan communities across social platforms and the POPS App. This role bridges the gap between official brand messaging and the highly active, prosumer fanbases of our major Japanese partner's franchises. Strategic Alignment:

• Ensures brand safety and Official Voice consistency in a fragmented SEA market, protecting the IP's reputation while gathering direct fan feedback for future product development.
• Drives platform stickiness and session duration within the app, while providing the user-generated content (UGC) necessary to fuel our 53,000+ creator network.

Key Responsibility

• Daily Moderation

Monitor and moderate comments on the POPS App Hub and social media channels (TikTok, FB, Discord).

• Engagement Execution

Draft and post daily polls, Trivia Tuesdays, and fan-art spotlights to maintain high interaction rates.

• KOL Liaison

Assist the Marketing team in coordinating with Micro-KOLs for sample distributions and First-Look reactions.

• Event Support

Provide live-social coverage and on-site fan assistance during O2O Fan Fest events in HCMC, Bangkok, or Jakarta.

Requirements:

• Experience: 1-2 years of experience in social media management or community moderation (Fresh graduates with a strong portfolio in hobbyist communities/fan clubs are encouraged).
• Passion: Deep, demonstrable knowledge of Japanese pop culture, anime tropes, and the gaming landscape.
• Technical Savvy: Proficiency in Discord server management, TikTok trends, and basic graphic design (Canva/CapCut) for quick-response content.
• Language: Native-level Vietnamese; communicative English is required for regional team reporting.