Collections Team Lead, VN Lending

Job Description

Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know the team
The Collections team is a young team responsible for handling the recovery of repayment obligations post disbursal. We make an impact by protecting portfolios and keeping good relationships with customers/partners. Our team is made up of energetic members who look for new initiatives and challenges. If you are looking for a fast-growing company, then you should join our team!
Get to know the role
We are looking for a Collections Team Lead to manage the operations of Collections. We believe a successful candidate has good people management and leadership skills, but if you believe you have what it takes then we'd love to hear from you either way. This role is required because you will ensure the performance of each member and country as planned, interact with partners, closely working on projects too. In return, you will get an opportunity to be a strong leader, widen scope of work and competitive benefits.
The Day-to-Day Activities

  • You lead one team about 12 members, guide them to meet their OKR

  • You drive the recovery of portfolios

  • You will prepare and present the result of VN to your team members, local stakeholders and regional team

  • You develop team's knowledge and skills

  • You are responsible for monitoring systems performance to make sure they work smoothly

  • You are accountable for hiring, training and monitoring new team members

  • You support Collections Manager on assigned ad-hoc tasks

  • You make an impact by supporting partners such as: delivery/telco vendors, collection agencies etc.

The Must-Haves

  • You have Heart, Hunger, Honour and Humility

  • You have at least 2 years experience as a leader in Collections or call centers

  • You are detail oriented person

  • You have high level of responsibility and self-motivation

  • You have strong written and verbal communication skills in Vietnamese and English

  • You are knowledgeable of people management, leadership, problem solving

  • You have good presentation skills and public speaking

  • You have a College degree in business administration or equivalent

Our Commitment
We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.
About Grab
Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.
Join us today to drive Southeast Asia forward, together

Grab Holdings Inc., commonly known as Grab, is a Southeast Asian technology company. It is incorporated in the Cayman Islands and headquartered in Singapore and Indonesia. It is the developer of the Grab Superapp, which provides users with transportation, food delivery and digital payments services via a mobile app.

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