Cluster Corporate Sales Executive

1-4 years
Job Description


Job Description

  • Maintain complete knowledge of the following (to include but not limited to):

- All hotel features / services, hours of operation
- Hotel function space, entertainment options, menus and floral decoration options
- Hotel safety guidelines and evacuation plan
- Scheduled daily group activities

  • Answer incoming phone calls in a pleasant manner using Hotel's telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure

  • Coordinate all group arrangements

  • Work with group contacts to facilitate program planning and requirements

  • Communicate group needs and specifications to all relevant departments

  • Follow up with Post-Conference reports and review group billings

  • Input all group bookings and update booking activities in the system on a weekly basis

  • Prepare reports, maintain proper records and filing system in accordance to hotel's sales administration process

  • Maintain gifts inventory and coordinate the sending of gifts to clients


  • Arrange site inspections for potential clients


  • Promote positive relations with clients and attend to all requests expediently and courteously


  • Acknowledge and handle clients complaints and comments tactfully and efficiently. Report incidents or other irregularities to management

  • Up-sell and promote hotel's facilities and services at every available opportunity in order to maximize sales revenue


Work Experience

. Diploma in Tourism / Hospitality Management / Events Management
. Minimum 1 year of experience in a similar capacity
. Excellent reading, writing and oral proficiency in both Vietnamese & English language
. Proficient in MS Excel, Word, & PowerPoint

Benefits
  • Employee benefit card offering discounted rates in Accor Hotels worldwide.
  • Develop your talent through learning programs by Academy Accor.
  • Opportunity to grow within your property and across the world!
  • Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

About
Job Source: careers.accor.com

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest worldwide.Accor operates in 5,300 locations in over 110 countries. Its total capacity is approximately 777,714 rooms. It owns and operates brands in many segments of hospitality: Luxury (Raffles, Fairmont, Sofitel), premium (MGallery, Pullman, Swissôtel), midscale (Novotel, Mercure, Adagio), and economy (ibis, hotelF1). Accor also owns companies specialized in digital hospitality and event organization, such as onefinestay, D-Edge, ResDiary, John Paul, Potel & Chabot and Wojo.The company is headquartered in Issy-les-Moulineaux, France, and is a constituent of the CAC Next 20 index in the Paris stock exchange.

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