Cluster Corporate Sales Executive

1-4 years
Job Description

Job Description

  • Maintain complete knowledge of the following (to include but not limited to):

- All hotel features / services, hours of operation
- Hotel function space, entertainment options, menus and floral decoration options
- Hotel safety guidelines and evacuation plan
- Scheduled daily group activities

  • Answer incoming phone calls in a pleasant manner using Hotel's telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure

  • Coordinate all group arrangements

  • Work with group contacts to facilitate program planning and requirements

  • Communicate group needs and specifications to all relevant departments

  • Follow up with Post-Conference reports and review group billings

  • Input all group bookings and update booking activities in the system on a weekly basis

  • Prepare reports, maintain proper records and filing system in accordance to hotel's sales administration process

  • Maintain gifts inventory and coordinate the sending of gifts to clients

  • Arrange site inspections for potential clients

  • Promote positive relations with clients and attend to all requests expediently and courteously

  • Acknowledge and handle clients complaints and comments tactfully and efficiently. Report incidents or other irregularities to management

  • Up-sell and promote hotel's facilities and services at every available opportunity in order to maximize sales revenue

Work Experience

Diploma in Tourism / Hospitality Management / Events Management
Minimum 1 year of experience in a similar capacity
Excellent reading, writing and oral proficiency in both Vietnamese & English language
Proficient in MS Excel, Word, & PowerPoint

  • Employee benefit card offering discounted rates in Accor Hotels worldwide.
  • Develop your talent through learning programs by Academy Accor.
  • Opportunity to grow within your property and across the world!
  • Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

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