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Client Success Manager/Account Manager

Permate Global

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1-3 Years
a month ago
44 Viewed
1 Applied

Job Description

ABOUT PERMATE GLOBAL:

Permate Global is a B2B SaaS Performance Partnership platform providing a solution that helps our advertiser customers create Affiliate Programs to operate, track, allocate commissions and campaign statistics. At the same time, it allows advertisers to connect with publishers to run the campaigns. In addition, Permate Global also serves as a place for connecting and learning about the Affiliate Marketing industry.

Job description:

  • Analyze customer needs to proactively find, approach and exploit potential customers using the Company's services.
  • Build, manage and develop customer relationships.
  • Promote contract signing, negotiation and implementation of contract signing procedures with customers.
  • Complete contracts and support the customer payment process.
  • Continuously contact support, listen to customer feedback about the Company's services quickly and promptly.
  • Coordinate with the technical department in identifying, reporting and resolving technical problems that arise when customers use the service;
  • Develop and implement Marketing strategies with the project's Marketing team to build the Company's brand to customers.
  • Prepare daily/weekly/monthly reports on work status.

Requirement:

Knowledge:

  • Understanding the Affiliate Marketing market is an advantage
  • Knowledge of Web/App products and services, B2B SaaS services
  • Have knowledge of sales and customer care processes.
  • Have knowledge in the field of business development, customer care, B2B Sales or equivalent experience.
  • At least 1 year of experience working in Sale SaaS Platform/Business Development in Technology companies and SaaS services.
  • Proficient in English (listening, speaking, reading, writing), equivalent to Ielts 6.0
  • Ability to build and develop cooperative working relationships with customers and partners. Have a wide network with companies and individuals related to affiliate marketing needs, marketing advertising to find customers

Skill:

  • Good communication and presentation, negotiation, and task handling skills;
  • Good negotiation and sales closing skills.
  • Customer support skills
  • Skills to build and maintain good customer relationships.
  • Teamwork and independent skills.
  • Proficient office tools (Word, Excel, PowerPoint).
  • Responsibility, sociable personality, cheerful, proactive in work, and learning mindset

Benefit:

  • Salary: 10,000,000 VND - 25,000,000 VND + KPI
  • Bonus for completion of work every month.
  • Opportunity to become an official employee and enjoy benefits according to Vietnamese labor law
  • Annual health check-ups at reputable hospitals (Hoan My General Hospital, Gia Dinh Hospital,...)
  • Teambuilding and annual company trip
  • Men's Day, Women's Day, Children's Day, Mid-Autumn Festival and other benefits under the provisions of the company
  • Free coffee and drinks at the mini bar, and a pantry full of free food.
  • Young, dynamic, enthusiastic and modern working environment.
  • 13th- month salary, public holidays bonus (2/9, 30/4, 1/5,)
  • Minimum 12 paid leaves per annum for all employees after probation

Location and working hours:

Working hours: : 08:00 - 12:00, 13:30 - 17:30 From Monday to Friday

Work location:

  • Onsite: Lot 05 - Lot 06 Area A2, Phuong Trang high-rise commercial urban complex, Nguyen Sinh Sac Street, Hoa Minh Ward, Lien Chieu District, Da Nang, Vietnam.
  • Accept remote work for candidates residing in other provinces

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