Cung cp dch v h tr trc tip thit b u cui ti ngi s dng (khch hng ni b). Nhanh chng x l cc vn pht sinh lin quan ti mng cng vic h tr hng ngy, ti u dch v v nng cao tri nghim ti ngi dng.
Vn hnh, gim st v m bo tnh n nh ca cc dch v trong phm vi cng vic hng ngay theo cam kt SLA. Ch ng ngun lc (ni b hoc thu ngoi) vi cc cng vic trong k hoch hoc cng vic pht sinh.
Cung cp dch v h tr trc tip cho ngi s dng v thit b u cui cho khch hng ni b VPBANK.
Kim sot cht lng i tc thu ngoi
X l yu cu theo cam kt SLA
C kin thc chuyn mn v thit b my tnh, mng my tnh, my in, server, UPS, thit b phng server
Phn tch, thc hin bo co
Khng ngng nng cao cht lng dch v, m bo vic h tr ngi dng c thc hin nhanh chng, hiu qu, trung thc, chnh xc.
Yu Cu Cng Vic
Trnh o to
Trnh i hc hoc cao hn
C kinh nghim chuyn su v thit b Cng ngh thng tin, h tr ngi dng
C bng cp chng ch chuyn mn lin quan: Microsoft, Cisco, k nng mm h tr ngi dng,
Kin thc/ Chuyn mn cn c
C kinh nghim chuyn su v thit b PC, Domain, LAN, WAN, ITIL, SCCM, WSUS, My ch Server (my ch vt l, server o ha, Cloud server),
Hiu bit ng dng Microsoft 365: Teams, Outlook, Word, Excel, Powerpoint, OneNote, OneDrive, troubleshoot li.
C kin thc tng quan v chun ha m hnh phng hp (meeting room), thit b Hi ngh truyn hnh trc tuyn, cc thit b truyn thng a phng tin khi thc hin t chc S kin (trc tip, trc tuyn).
Cc k nng
Kh nng phn on x l tnh hung vi cc vn CNTT cho khch hng ni b.
Chu p lc cng vic cao m bo hon thnh ng tin theo ng thi gian cam kt.
Kh nng t hc hi, tip thu v cp nht kin thc mi. Nghin cu, xut sng ti u cho cng vic.
Kh nng lm vic c lp cao, hoc lm vic nhm tt, k nng m phn v phi hp tt vi cc n v khc trong trung tm v bn ngoi.
Thnh tho k nng vn phng: tng hp bo co Excel, Powerpoint, t trnh mua sm, xy dng gii php k thut .
Cc kinh nghim lin quan
Ti thiu 2 nm lm vic vi cc v tr IT support, Vendor Management, Procurement Management
Cc nng lc lin quan khc
Hiu bit v dch v h tr trong Ngn hng (u tin), quy trnh lm vic
Bo him bt buc theo lut lao ng + Bo him VPBank care cho CBNV ty theo cp bc v thi gian cng tc
c tham gia cc kha o to ty thuc vo Khung o to cho tng v tr
Thi gian lm vic: t th 2 th 6 & sng th 7
Mi trng lm vic nng ng, thn thin, c nhiu c hi hc o to, hc hi v pht trin; c tham gia nhiu hot ng vn ha th v (cuc thi v th thao, ti nng, hot ng teambuiding...)
