. Assist hotel guests whenever require.
. Gives priority to guest relations, while taking care to respect administrative procedures
. Anticipates guests needs and takes them into consideration. Handles guests requests for information and provides answers.
. Handles any customer objections, comments or complaints provides a response as soon as possible while the guest is still at the hotel.
Professional techniques / Production
. Fully aware fire emergency and typhoon procedures
. Implement safety and security training program and ensure effective dissemination of procedures and policies to all employees.
. Coordinate with Chief Engineerfor control of lock and key system in the hotel.
.Provide customer a secure and safe environment combined with interaction with both guest and employees and being available for information and advice.
.Implement safety and security training program and ensure effective dissemination of procedures and policies to all employees.
. Make schedule of weekly operation and coordinate the activities of the department.
. To manage and control security camera system, preventing fire system. To co-ordinate with relative sections to train staff specialist in preventing and fighting fire inside working place.
Team management and cross-departmental responsibilities
. Assures the interface between all hotel departments and service-providers if necessary.
. Helps train and develop other staff in the team.
Commercial / Sales
. Promotes the hotel's range of services in order to increase sales.
. Applies and actively supports the hotel's pricing policy in order to increase REVPAR.
. Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs.
. Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other Accor hotels.
. Conducts visits of the hotel and points of sale. Gives feedback to the Sales department.
Management and administration
. Respects procedures governing invoicing and cash operations
. Manages the cash under his/her responsibility
. May be asked to undertake administrative tasks as needed
Hygiene / Personal safety / Environment
. Ensures that the workplace remains clean and tidy
. Knows and applies the hotel's safety regulations (in case of fire etc)
. Ensures the safety of people and property
. Respects the hotel's commitments to the Environment Charter (saving energy, recycling, sorting waste etc)
. The security of our guests, staff and their property and of resort property is of paramount
importance. This must be achieved in a professional working manner to ensure a good image for
the Resort. This requires the whole Security Team conduct themselves according to the Rules and
Regulations of the Resort on appearance, attitude and behavior, which are set thereafter.
Skills / Qualities
Pullman: a new service attitude centred on proximity, sociability and sharing experience.
Ensure all staff embody the same mindset by developing each individual's sense of curiosity,
open-mindedness, interpersonal skills and sense of initiative.
. Team spirit
. Spontaneous and empathic
. Good listening skills and ability to anticipate
. Good presentation, confident speaking skills
. Sales oriented
Employee benefit card offering discounted rates in Accor Hotels worldwide.
.Develop your talent through learning programs by Academy Accor.
.Opportunity to grow within your property and across the world!
.Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. Accor operates in 5,300 locations in over 110 countries.
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