Care Service Executive-Fleet Team, HCMC

Care Service Executive-Fleet Team, HCMC

Lazada Group
3-6 years
Not Specified

Job Description

Job Description

To mornitor and administer all engagement activities with Lazada Logistics. You will assess personnel needs and roadmap programs that will increase performance, organisational trust and satisfaction
Performing operations on Care programs and Employer branding project in courier market.
1. Lead and organize all annual engagement activities for couriers, assessment and improvement
2. Manage Communication Channels and
3. Prepare mass communication to IC/ OS on new initiative and incentive roll out or policies to Ops team to make sure aligned understanding and deploy to all courier with various platform
4. Conduct/ Participate market survey in same industry to determine prevailing pay rates and benefits, identify internal trends and compliance improvements
5. IC engagement (socialization programs, communication, etc.)
6. Branding Lazada Logistics on shipper market
7. Monitoring Courier system data & dashboard presenting
8. Assess couriers needs by conducting organizational psychology surveys to find out what motivates and engages courier
9. Support and consult to operation team to solve issues with riders
10. Other tasks as manager required

Job Requirements

- University graduated in related fields
- Experience at least 03 years working as a human resource, engagement and motivation, company from 200 employees or more
- Experience in market survey
- Be creative
- Proficient in presenting or speech
- Proficient in computer Office.
- Good conversational English
- Skills in data processing and reporting.
- Good communication, problem solving skills. - Meticulous, careful, detailed, has a good memory, loves event and can work with high pressure

Job Details

Employment Types:



About Lazada Group

Lazada Group is an international e-commerce company founded by Maximilian Bittner, Mads Faurholt, Stefan Bruun, and Raphael Strauch with the backing of Rocket Internet in 2012,and owned by Alibaba Group. In 2014, Lazada Group operated sites in multiple countries and had raised approximately US$647 million over several investment rounds from its investors such as Tesco, Temasek Holdings, Summit Partners, JPMorgan Chase, Investment AB Kinnevik and Rocket Internet.

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