Communicate with customers through various channels - email, phone, and chat.
Ensure that appropriate actions are taken to resolve customers problems and concerns.
Build rapport with customers by engaging with them in an inviting, friendly, and professional manner to deliver exceptional experiences that nurture lasting relationships
Work alongside the content team to support event logistics and operations.
Support content population in MindFi forums to promote community engagement.
Requirements
Bachelor's Degree
At least 2 years of experience in a call center or customer support role
Excellent active listening skill and verbal communication
Adept to problem-solving and conflict resolution
Ability to multi-task, manage time, and prioritize
Proficiency in using Google Workspace, customer support software, phone call software and live chat platforms
Ability to quickly learn and adapt to new technologies and software.
