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Business Intelligence Lead - Operations, Shopee



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2-5 Years
11 days ago
19 Viewed
0 Applied

Job Description

Job Description:

1. Data analytics:

  • Lead analytics projects aimed at enhancing the Operation team's key performance, focusing on Customer Experience improvement, Fraud detection and Operations's budget planning.
  • Evaluate and define business metrics, oversee the development and maintenance of comprehensive reports and dashboards to support Operation team's ongoing and future needs
  • Manage ad-hoc data requests through an efficient ticketing system, ensuring timely and accurate delivery.

2. Cross functional collaboration

  • Lead the effort to communicate with stakeholders regularly to ensure seamless data and information flow from ideation to execution, tracking, and evaluation.
  • Participate in strategic projects with Operation teams, provide data and insights to support decision making.

3. Leadership and innovation

  • Lead and mentor a team of Business intelligence professionals, fostering a collaborative and inclusive work environment. Drive continuous improvement initiatives within the Business intelligence team
  • Develop and implement training programs to enhance team capabilities in data analysis, reporting, and project management.


  • At least 5 years of experience in Business Intelligence or Data Analytics role with proven business impact, with 2+ years in leadership role, preferably in e-commerce.
  • Proven ability to lead and develop a team, with excellent communication and collaboration skills in English and Vietnamese
  • Strong analytical thinking and ability to learn quickly with can do attitude
  • Experience working with cross-functional teams to gather requirements and define the right metrics to describe the state of the business - both on a macro-level and a micro-level
  • Willingness to continuously learn and stay updated with the latest trends in Business intelligence, analytics, and e-Commerce
  • Hard-skills for Data Analytics:

+ Strong experience in SQL

+ Programming language : Python/R

+ Expertise in BI tools (Excel, Power BI, etc.)


Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.


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Last Updated: 19-06-2024 08:01:10 PM
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