Bellman

Job Description

Operation

• Greet and welcome guests at the main entrance
• Assist in driveway management
• Assist arriving and departing guests by opening and closing car and taxi doors
• Maintain a clean and tidy entrance and baggage room
• Ensure timely pick up and deliveries pertaining to baggage handling
• Provide information and/or assistance to guests as and when required
• Try to remember individual guest's names especially repeat and long staying guests. Routinely greet guests as they pass through the lobby to extend a personalized service
• Ensure all job assignments are properly logged in respective logbooks. Use the Duty Log to document matters of importance
• Upon arrival of newspapers, prepare and deliver them to guest rooms as assigned by Front Office staff
• Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Work Experience

Knowledge and Experience
. Secondary / High school education
. Good reading and oral proficiency in English language
. Ability to speak other languages and basic understanding of local languages will be an advantage
. No experience is required, training will be provided
Competencies
. Good communication and customer contact skills
. Service oriented with an eye for details
. Ability to work effectively and contribute in a team
. Self-motivated and energetic
. Must be well-presented and professionally groomed at all times

Benefits

• 5 working days and 2 days off per week.
• Attractive remuneration & service charge (when hotel opens) with 2 probationary months of full salary.
• Compulsory social insurance contribution and 24/7 accident insurance once employment confirmed.
• Uniform & Duty meal are provided.
• International Care & Benefit package such as bonus on public holidays and personal occasions of marriage, giving birth,..., annual health check, summer outing, yoga class, heartists activities, etc.
• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Develop your talent through learning programs by Academy Accor.
• Opportunity to grow within your property and across the world.
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.