Banquet Manager

Banquet Manager

2-5 years
Not Specified

Job Description

Job Description
Banquet Operation

Take charge of banquet event operation
Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.
Attend pre-function meeting with Event Organizers, disseminate information and changes to colleagues and relevant departments.
  • Ensure setup is in accordance to guests requirement based on Banquet Event Order or Change Log

Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received
  • Ensure that team members with direct guest contact possess good product knowledge
  • Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations

Check and ensure that all operating supplies are well stocked and sufficient to run operation
Plan the manning allocation/work assignment per Banquet event
  • Implement appropriate and effective measures to keep costs and expenses within budget

Supervise the maintenance of service standards during banquet service operations
Engage and obtain guests feedback during operations to ensure satisfaction
Handle guests complaints and comments tactfully and efficientlyTeam Management

Interview, select and recruit Banquet employees
Ensure that new hire induction and required trainings are completed within three months of employment
Provide training to team members and casual labour on all aspects of banquet operations according to the requirements in the department's Standards
Observe, coach, motivate and counsel team, performs staff appraisals/disciplinary actions if required
Maintain department communication logbook and update notice board.Other Responsibilities

Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
Be well versed in hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel

Work Experience

Knowledge and Experience
Diploma in Hospitality Management/Food & Beverage preferred
Additional certification(s) in Food & Beverage will be an advantage
Minimum 2 years of relevant experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Working knowledge of MS Excel, Word, & PowerPoint
Strong leadership, interpersonal and training skills
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times


. 05 working days & 02 day-off per week
. Uniform & Duty meal provided by hotel
. Opportunity to work in a dynamic and professional environment
. Insurances as per law

About Accor

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