Athlete Experience Manager

Athlete Experience Manager

Not Specified
Not Specified

Job Description

. Responsible for managing, and developing the Company portfolio of Athlete Development
. Programs to attract, retain, and develop athletes throughout our Endurance ecosystem.
. Create and develop programs and initiatives aimed at engaging/growing the number of firsttimers within the triathlon and running portfolio.
. Responsible for the National Athlete Development function including identification of the and
potential of communities within each region (through market research), understanding the
athlete's journey (measurement and KPI tracking), developing a core knowledge of the
Endurance culture in the country level, and working with the team to identify local partners to
broaden and deepen engagement.
. Be steadfast in analysing customer retention issues and acquisition opportunities to drive
. Create and develop a loyalty program across our brands connected on our new digital
engagement platform to keep athletes within our ecosystem and grow the number of races per
racing athlete.
. Manage, develop, and adapt existing programs including Professional Athletes, VIP, KOL, YPO,
Showdown, etc
. Collaborate with multiple internal and external resources to drive engagement, program growth
and incremental registrations per racing athlete.
. Work closely with functional leads within the Company to ensure the operations of all registration
. Drive programs within the marketing team and partner with Event Marketing,
. Creative Services, social media, Email Marketing, Digital Platforms, and Content.
. Manage Athlete data on CRM
. Build and manage Athlete Service
. Support Email communication with Athlete
. Assist with Documentation of Athlete Development Activities
a. Traits
. Persistent, resilient and results oriented
. Creative problem-solver who works well within a team environment
. Ability to thrive in a fast-paced high-pressure setting while juggling multiple tasks/relationships
. Ability to work independently with focus, sound judgment and initiative
. Organized, detail-oriented and ability to prioritize
. Ability to win others over and create win-win outcomes
. Strong management skills across a diverse range events/activity
b. Experience/Requirements
. Bachelor's degree in a related field (events management, hospitality, communications,
marketing, finance, behavioural science, sports management) or similarly striking life experience
. Experienced with a wide range of events, logistical issues related to events and producing new
. Prior experience in event management/production preferred
. Experience implementing health and safety procedures
. Familiarity with Microsoft Office suite of resources
. Willing to work evenings and weekends during events
. Manage staff training issues
. Excellent interpersonal skills with a proven ability to negotiate
. Data-driven decision-making skills
. Exceptional writing & communication skills

Job Details

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About Persolkelly

PERSOLKELLY is a joint venture established in 2016 between PERSOL HOLDINGS (previously Temp Holdings) and Kelly Services to cater to the rising workforce employment needs of the emerging Asia Pacific market. We are one of the largest workforce solutions providers in the region, spanning over 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam.

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