Associate NOC Engineer

Associate NOC Engineer

GrabTaxi Pte Ltd
2-5 years
Not Specified

Job Description

Job Description :
Get to know our Team:
NOC is in charge of monitoring Moca's servers, transaction metrics but also in charge of technical support for Moca app.
The day-to-day activities:
A. NOC monitoring Development (40%)
- Monitor and operate the Moca system: Backend app, Datacenter, Database, Network ...
- Analyze and design the technical solution for monitoring different platforms and infrastructure features.
- Resolve issues following specific runbooks.
- Report systems activities occasionally.
- Support in deployment projects with network system, server or database...
B. Technical Support (40%)
- Provide technical support for different customers (end-users) on the Grab & Moca app.
- Develope tools/processes for handling the technical case more effectively.
C. Product Development (20%)
- Participate in Product Refinement meetings to contribute to develop the UX.
- Communicating the business domain, logical, exceptional rules, and behaviours of the platform.
- Self-organizing and defining the progress transparency, participating in the Sprint Planning meeting.
- Working with your colleagues, including Product Specialists, Developers, QCs, Team Leader on a weekly sprint.
The must haves:
- A degree in computer science, software engineering, information technology or related fields.
- Must have at least 2 years experiences in: MySQL, Linux, Network experience in TCP/IP Switching, Routing
- Have the ability to highly adapt to challenging technical problems.
- Efficient troubleshooting skills and problem-solving skills
- Priority candidate experienced in operating and deployment for ISP network system/ Datacenter
Job Source :

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