Job Summary
The Associate Consulting Systems Engineer (ACSE) is a developmental technical sales professional who provides technical information and design/implementation guidance to one or more customers in a dedicated and/or pooled manner. The ACSE has direct technical accountability for specific opportunities, leveraging knowledge across a broad portfolio, as well as his/her technical specialization(s) as needed. The ACSE will demonstrate how products and solutions can solve the customer's business problems. He/she collaborates with the Account Manager(s) and engages additional resources (e.g. overlay resources, ATC Labs, etc.) to recommend, develop, and propose appropriate customer solutions. The ACSE develops and sustains relationships with customer technical staff, identifies opportunities and develops solutions aligned to their understanding of the customer's business goals/requirements.
Job Responsibilities
- Understand the technical elements of an opportunity and the different approaches for proposal development, including products, software, bill of materials (BOMs), services (Level of Effort – LOEs) and architectural solutions.
- Coordinate solution development leveraging best practices and researching customized solutions.
- Research and demonstrate solution business benefits, including ROI. Present technical components of solutions to customer.
- Work closely with an assigned mentor during the first 12 months of service.
- Assist with Network design and architecture, with coaching and mentoring from senior-level engineers.
- Assist in developing Statements of Work and Bill of Materials, with coaching and mentoring from senior-level engineers.
- Attend business appointments with Account Executives.
- Estimate labor hours for Professional Services work.
- Support in the development of business proposals and white paper content.
- Study key customers and industries in your area to gain advanced understanding of key technical drivers and market issues.
- Assist in developing the business cases for architectural solutions.
- Effectively define and translate customers business problem into a technical context and vice versa.
- Develop an understanding of the various architectures and service offerings WWT offers and how they're interconnected.
- Ensure the features, benefits, and architectural impact of a technology solution are understood and valued by the customer.
- Help the Account Team and customer ensure technical initiatives tie into the customer's strategy and goals.
- Maintain collaborative relationships with customers and partners (OEMs).
- Establish collaborative relationships with internal resources such as ATC team, Proposal, Inside Sales Reps, Business Development (BD), Application Services, Professional Services (PS), and SE technical specialists (Area and National Level).
Education
Bachelor's Degree in Arts/Sciences (BA/BS) – Computer Science A combination of education, training and experience may be considered in lieu of a degree.
Work Experience
A minimum of 2 years progressive experience in a related field.
Knowledge, Skills, and Abilities
• • Display a high-level technical acumen of multiple technologies and/or solutions (e.g. CCNA, VCP, and/or equivalent).
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
