Assistant Manager, Partnership Distribution Sales Quality and Risk Assessment

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working ArrangementHybrid
Job Description
ROLES & RESPONSIBILITIES
Performingand coordinating programs, activities related risk management and quality assurance within Partnership Distribution (PD) to ensure compliance with applicable regulations, effectiveness of internal controls and operations process.
The primarily roles and responsibilities should be:
Internal MVL

• Support to evaluate current and identify emerging distribution risks facing the business and ensure that controls are properly focused
• Support to establish and oversee the governance process for escalation of material risks locally and to Regional team
• Monitor Distribution Quality by reviewing Key risk indicators and reporting key distribution risks and action plans monthly and quarterly, respectively, locally and to Region team
• Collaborate with Line 2 Risk Management & Compliance to drive the continuous improvement & implementation of the risk management framework/internal & external compliance requirements, methodology, tools, CAP closures and reporting.
• Respond to Line 3 Internal Audit Services and Line 2 Compliance findings and assist/objectively challenge PD business in the remediation plans and ensure timely CAP closure
• Be a collaborative and consolidated point at PD side for internal audit, regulator audit/review/inspector.
• Responsible for quality assurance activities such as mystery shopping, quarterly check for sales process, random check for operations processes aligned with Line1B/Compliance/Risk Management team to enhance sales quality
• Collaborate with Line1B to design or/and review appropriate controls in place in operations process of PD to ensure operating effectiveness.

Bank partners

• Monitor Distribution Sales Quality by reviewing Key Risk Indicators and reporting key distribution risks and action plans monthly basis
• Work with bank partners on sales quality improvement/actions taken regarding findings from sales quality activities such as mystery shopping, compliant handling lesson learnt, fraud detection,
• Coordinate with Banca business and bank partners to drive sales quality initiatives that are aligned in annual strategies with bank partners for business objective achievement.
• Coordinate with Banca business and bank partners for gap analysis/review when there are changes or new publications of applicable regulations and laws

Ad-hoc

• Support the PD Line 1B team lead to coordinate with Banca Business to complete IA/external regulator audit findings to ensure compliance and operating effectiveness
• Responsible any ad-hoc requirements/ad-hoc task assigned by the team lead

About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 4 0,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC on the Toronto, New York, and the Philippine stock exchanges, and under 945 in Hong Kong.
Manulife is an Equal Opportunity Employer