Assistant Manager, Bancassurance

Assistant Manager, Bancassurance

FWD Life Insurance Corporation
4-7 years
Not Specified

Job Description

How far out of the box are you willing to step up At FWD Vietnam we offer unique opportunities within the insurance industry that are supported by an attractive rewards and recognition scheme.
The Business Manager has the responsibility of driving sale team and achieving the sales target for the assigned bank branches
Target Achievement

  • Drive sales and achieve targets through the bank branches

Sales Support

  • Support the RDOB in his sales effort, in terms of generating benefit illustrations etc

Relationship Management

  • The Bank is the key customer of the Business Manager and he has to engage an open and trusting relationship with the Branch Managers/officers/staff

  • Engage the employees of the bank branches in regular discussions to transfer knowledge about insurance, understanding their issues/ concerns about selling insurance (if any)

  • Ensure that all service requirements are met for the sale team.

Process & System

  • Responsible for defining the channel related processes in discussion with various departments

  • Documentation, compliance and audit

  • Ensure adherence to various service related matrices agreed with partners across product life cycle (policy issuance, customer service, claims, etc.) .

  • Work closely with stakeholders to determine business objectives and strategy for all customer propositions and customer journeys

  • Accountable for customer experience KPIs and prepares corresponding reports (e.g. customer satisfaction reports/researches).

  • Generate customer experience improvement initiatives using data insight and ongoing measurement.

  • Collaborate with internal and external departments for CX improvement initiatives.

  • Co-ordinate across departments in case of customer experience issues.

  • Be the voice of the customer and help the organization understand how to satisfy their needs.

  • Champion marketing strategy and ensure they are integrated into future activities.

  • Ensure and maintain good relationships with key and relevant service providers to promote the branding of the company.

  • Other tasks as assigned by line manager.


  • At least 4 years In Insurance / Banking / Finance / FMCG and at least 3 years of management experiences.

QUALIFICATIONS: Bachelor Graduates / MBAs of formal education is desirable.

Job Details

Employment Types:



Who we are Established in 2013, FWD is the insurance business of investment group, Pacific Century Group. We currently serve over 5 million customers across pan Asia. In fact we're now one of the fastest-growing companies in one of the fastest-growing markets in the most dynamic region in the world. Find out more at Our vision FWD is a different kind of insurance company. Led by our customers. Driven by technology. And our vision is simple: to change the way people feel about insurance. So we offer a new kind of insurance. It's easier to understand, easier to buy, and easier to claim. This isn't the way insurance usually feels. But we're not your usual insurance company. Life at FWD We want you and your career to thrive with us. That's why we offer competitive benefits in a dynamic, fun and pro-active environment that nurtures fearless innovation. Our people Our teams come from a surprisingly wide variety of industries and backgrounds, because we place a high value on the different perspectives which having a truly diverse pool of talent and experience brings to the party. Our values - committed, innovative, proactive, open and caring - define who we are and what we do as we work together to bring our vision to life, every single day. We're always excited to hear from potential new colleagues who share our passion and vision, so if any of these descriptions sound like you then we'd love to talk to you. Challenger. Help us throw out the rule book and look at our industry through a different lens. Join us in our bold vision as we build a new kind of company for a new kind of customer. Champion. Be part of an organisation that believes in the value of trust. Because we know that each promise we keep turns into something far more powerful. Innovator. Here's to those who love to solve a problem - who see them as challenges rather than roadblocks. We guarantee that each and every new idea will not only stretch you but will also truly make a difference - to our customers as well as our industry. Caring for our communities At FWD we have a strong sense of responsibility and care for the communities in which we work. So we encourage our employees to be part of something bigger by giving back to their communities through our Community Care work - our corporate social responsibility programme. If you want to hear about other roles within FWD, follow us on LinkedIn

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