Assistant Front Office Manager

Assistant Front Office Manager

2-5 years
Not Specified

Job Description

Job Description

- Work closely with Guest Service Manager/Front Office Manager to ensure that guests have memorable stay at the hotel.
- Manages and motivates front office teams in order to provide high quality services for guests.
- Ensures the department meets Le Club enrollment target and NPS.
- Understand well Reputation Performance Score and always lead the team to drive the score.
- Increases revenue through his/her sales efforts and by managing room revenues effectively
- Implements brands standards for front office operation.
1. Customer relations:
- Maintains close relationships with guest through their stay in order to foster loyalty.
- Anticipates guest needs and takes them into consideration.
- Handles guest complaints if they have not been dealt with by team members and provides a rapid solution or consult to higher manager for suitable solutions for guests and resolve problem quickly on hands.
- Conveys the hotel's image: apply Yen Tu greeting
2. Professional techniques/Production:
- Ensures that the hotel's pricing is correctly applied (work closely with revenue and reservation manager)
- Keeps the databases up-to-date.
- Ensure that guest documentation and information is available and private compliant with Accor guidelines.
- Ensure that internal audit procedures are fully applied
- Fully understand PMS and Accor standards for front office operation
3. Team Management and Cross Departmental Responsibilities:
- Develops team members motivation and team spirit by creating a good working atmosphere
- Takes part in recruitment and training the team
- Organizes the welcome and integration of new team members
- Prepares and/or checks work schedules in line with occupancy forecast or hotel activities
- Carries out annual performance appraisals for team members and sets targets
- Draws up the training plan and follows up implementation
- Helps team members improve their skills and provides support for careers development.
- Applies labour legislation
4. Commercial/Sales:
- Trains the team to use and apply sales pitches, walk-in and room upgrade
- Sets the daily occupancy and average room rate targets for the team
- Ensures the brand and/or Group's loyalty program is promoted to guests and meet the target
- Ensures the team applies the inter-hotel coordination policy to encourage synergy within the marketplace
5. Management and Administration:
- Ensures that invoicing and cash operations procedures are respected
- Updates dashboard charts (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, etc)
- Draws up the annual budget for the department, analyses results and implements any corrective actions required
- Manages the department's headcount for optimum efficiency
- Is responsible for the efficient running of the department

Work Experience
  • Previous experience with Accor or Luxury hotel Chain
  • Minimum 2 years Experience in similar position.
  • Exceptional communication skills English and Vietnamese, verbally and written.

  • Attractive local package
  • Joining an iconic property in a historical site.
  • Develop your talent trough learning programs by Accor Academy.
  • Employee benefit card offering discounted rates in Accor Hotels worldwide.

Job Details

About Accor

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest worldwide.Accor operates in 5,300 locations in over 110 countries. Its total capacity is approximately 777,714 rooms. It owns and operates brands in many segments of hospitality: Luxury (Raffles, Fairmont, Sofitel), premium (MGallery, Pullman, Swissôtel), midscale (Novotel, Mercure, Adagio), and economy (ibis, hotelF1). Accor also owns companies specialized in digital hospitality and event organization, such as onefinestay, D-Edge, ResDiary, John Paul, Potel & Chabot and Wojo.The company is headquartered in Issy-les-Moulineaux, France, and is a constituent of the CAC Next 20 index in the Paris stock exchange.

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