Affiliate - Quality Assurance Associate

Affiliate - Quality Assurance Associate

Shopee
1-4 years
Not Specified

Job Description



Job Description:
  • Maintain and develop internal support and service quality standards for Shopee KOLs.
  • Review a subset of support agents conversations (calls, emails, chat, etc)
  • Assess support interactions based on internal standards.
  • Accompany evaluations with meaningful and constructive feedback.
  • Discuss and explain feedback with agents in regular meetings.
  • Other tasks assigned by the direct manager.


Requirements:
  • Have 1+ year of experience in developing and implementing quality assurance programs in a call center environment
  • Experience in providing performance feedback
  • Experience managing and driving team calibration to QA requirement
  • Have the ability to solve problems quickly and independently while working in a fast-paced environment
  • Have an exceptional listening skill
  • Advanced Excel skills is a plus
  • Have knowledge about customer satisfaction metrics is a plus

About Shopee

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Job Source : careers.shopee.sg

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