Welcome and introduce potential parents to the Admissions Manager, Head of Section, Head of School (HOS), or Teachers if necessary.
Explain the mission and vision of the school and detail of the curriculum and extracurricular activities, tuition fees and related regulations on tuition fees. Guide parents to visit the school.
Consult, peruse, and admissions of new students. Consult to enrol extra curriculum activities.
Carry out the entrance examination process with the school board to ensure accuracy in the implementation process. Catch up on enrollment progress as required.
Receive admission a procedures of new students and ensure the list of students is fully updated with students documents to handover to the School Board on time.
Send a notification of student's trial / enrollment course to the Principal and relevant departments
Be responsible for meeting the student recruitment targets by effectively converting prospective parents enquiries into enrollments;
Proactively follow up on all enquiries to ensure prospective parents receive an excellent customer service and proceed with their applications and enrollment.
To effectively participate in initiatives to drive student recruitment andenrolment opportunities
Answer parents and students queries before, during and post tour consultations and assist families with the application process through to enrolment status. This includes follow up, uploading documents and working with the team to ensure a seamless process for new family transitions.
Maintain your own records to report effectively with the Admissions Manager for each record in a document repository of all relevant Student records and record timely follow-up actions
Ensure up to date product knowledge, by continually reviewing and seeking out information of the school
Enter customer information, Scan student records to the School's software system (Open Apply,)
Conduct tuition surveys of schools and report to the Admissions manager and accounting departments
Update relevant reports of the admissions department weekly/monthly/ quarterly
Admin fanpage Facebook, desk phone, hotline/ admissions Zalo to respond/ update parents promptly and with complete information
2.Administration
Co-ordinate with Marketing department to receive information and assist to implement advertising program, events,campaigns
Support the Tesla Care department to take care of students and answer questions for parents when necessary
Support when students arrive/ leave school
Aggregate customer data from collaborators
Do other related tasks assigned by the Board of Directors/ line manager to obtain the best results for the department
Requirements
Education: Bachelor's Degree in Business Administration, English Study, Hospitality or related field.
Good at sales skill, negotiation skill, communication skill and customer services
