Account Director

Account Director

Kantar Health LLC
Not Specified
Not Specified

Job Description


We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.
To start a career that is out of the ordinary, please apply...
Job Details
  • Maintain a network of contacts at the client site and develop a plan to extend that network with a focus on meeting budget holders & decision makers.
  • Closely monitor client satisfaction, encouraging honest two-way feedback and not avoiding difficult issues.
  • Understand what the client's overall goals and objectives are, and the role that different departments and individuals are playing in achieving these.
  • Maintain a dialogue with key client stakeholders about their ongoing hot topics ensuring that Kantar Worldpanel is helping to inform their thinking.
  • Build a personal reputation as someone who can genuinely bring insightful contributions to client projects and whose opinion should be sought out
  • Overall accountability for all client interaction (both client service and information).
  • Ensure that the account is managed administratively, and that internal departments such as accounts and delivery services communicate with clients in a professional and accurate way.
  • Ensure contractual obligations are known and adhered to, escalating issues if required in good time.
  • Submit monthly forecasts in line with approved divisional systems, updating these as things evolve.
  • Identify revenue gaps and plans for closing these over the course of the year, communicating status and priorities both upwards and downwards.
  • Prepare proposals both in response to client briefs and proactively, follow up and close these proposals in order to achieve revenue targets.
  • Manage and plan the account resource to avoid drops in service quality.
  • Highlight and escalate client concerns with any Worldpanel services to aid senior management with prioritizing investment and development efforts.
  • Proactively seek and share intelligence from clients about other services they purchase and their current or future needs which could be met with Kantar Worldpanel developments.
  • Review client deliverables regularly to ensure that our service is continually moving to reflect improvements and changing client needs.
  • Seek out information about new Kantar Worldpanel tools and services and drive the introduction of these into client businesses.
  • Identify creative ways to use multiple Kantar Worldpanel data sources, with a focus on protecting weaker services by increasing their frequency of use.
  • Consistent evidence of personal insight delivery and ensuring that internal team insight knowledge is built to add insight to all information delivery. Ensuring that all presentations out to clients meet Worldpanel Way criteria and provides the right insight and impact to clients.
  • Discuss briefs with client contacts, striving to make them more issue & business-driven and less prescriptive, and making sure that they are aware of expert solutions capabilities in key areas.
  • Manage larger projects, making sure that key milestones are hit, appropriate resource is available and that the client is always kept up to date.
  • Prepare and deliver presentations, demonstrating personal credibility and showing value for money from the Worldpanel services purchased.
  • Draw from all Worldpanel services purchased in order to provide clients with a wider context, and where possible reference other studies clients have conducted,
  • Seek out new insights from colleagues, making sure that clients are exposed to our best and latest thinking on key topics.
  • Engage with the Worldpanel Innovations team to make sure new developments will be relevant to your clients.
  • Conduct and take part in performance management using Kantar appraisal system.
  • Set, monitor and evaluate SMART objectives for line reports.
  • Give feedback, both praising and identifying things which could be improved. Tackle performance issues in a professional and timely fashion.
  • Coach and train line reports and other team members, sharing knowledge and encouraging a culture of learning.
  • Attend relevant training and seek out opportunities to grow knowledge about our industry, clients and capabilities.
  • Mentor team members, helping to build confidence and awareness of their own personal strengths and motivations and what this means for their medium-term career planning.
  • Maintain succession plans for the team, proactively identifying individuals who would benefit from fresh challenges or increased responsibility and helping them find out about suitable opportunities. Encourage open communication and provide information about realistic career aspirations.

a person in this role is likely to have the ability to
  • Meet people with ease and motivate them to seek opportunities and achieve high standards.
  • Create a network of contacts across various disciplines who can provide advice and resources.
  • Get self and others started in order to achieve tasks and overcome problems as well as assisting those who are not natural self-starters.
  • Smooth relationships when difficult circumstances prevail and develop a culture of trust both within and outside the team.
  • Be alerted to changing situations, show flexibility in approach, adaptability in difficult circumstances and continuously strive to achieve a result.
  • Cope well with time pressure and make decisions under complex and demanding circumstances.
  • Solve problems creatively and seek opportunities for improvement and development. Influence and persuade a variety of people in changing situations.
  • Mentor, coach, counsel and support those who are not confident, building morale and personal esteem and encouraging others to give their best performance.
  • Be proactive and energetic, seeking to get things done at the same time as dealing with a variety of tasks.
  • Retain an independent view, taking a strong-willed approach in situations where more assertive individuals may try to suppress the thoughts and ideas of others.

LocationHo Chi Minh City, Vo Van Tan StreetVietnam
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health andwell beingis taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.

Kantar is a data and evidence-based agency providing insights and actionable recommendations to clients, worldwide.We have a complete, unique and rounded understanding of people around the world: how they think, feel and act, globally and locally in over 90 markets.

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