Abbott Ambassador (Core Diagnostics - Hanoi)

Abbott Ambassador (Core Diagnostics - Hanoi)

Abbott Nutrition Health Institute (ANHI)
Not Specified
Not Specified

Job Description


ROLES & RESPONSIBILITIES
RETENTION RATE:
. Ensure instrument analytical turnaround time (uptime/repair/maintenance)
. Conduct customer business review (KPI reviews)
. Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes)
. Identify customer training requirements
. Coach customers and share knowledge (education)
. Identify and resolve customer pain points (troubleshooting)
. Replenish and control inventory
. Build image and brand in eyes of customer
. Sell' or reinforce Abbott's total solution value offering
. Collect and transmit VOC (Voice of Customer)
REVENUE:
. Renewals of most of the assigned accounts (adhering to standard renewals procedures)
. Menu expansion (utilization of existing products new product launches)
. Service sales
. Product promotion
. Value creation
. Order management
. Contract management
. Identify/open door for opportunity to expand offering into other departments (prospecting, not doing)
. Spare parts management
. New assay applications
VALUE CREATION AND EXPANSION (BOOST PRODUCTIVITY):
. Price management
. Service sales
. Free of charge control
. Menu expansion
. Lifecycle management of product
. Service cost management
. CPR management
. Contract Life Cycle and Compliance
BUILD PROMOTERS:
. NPS responsibility (hot sheets)
. Management of inter-client relationships
ANALYTICAL TURN AROUND TIME:
.
Assay availability and performance
. Instrument installation & commissioning
. First line level service/fixes
. TSBs - hardware & software upgrades
. Proactive monitoring and communication via AbbottLink
. Escalation & support
. Customer inventory
SYSTEMS & TOOL MANAGEMENT:
. CMS Next tickets (opening & closing)
. Aforce use and maintenance (CRM)
. Paris (reports)
JOB REQUIREMENTS
MINIMUM BACKGROUND/ EXPERIENCE REQUIRED
. Practical interfacing with customers
. Strong people management and communication skills
. Trouble shooting/problem solving skills
. Computer skills (word, excel, power point, internet savvy)
. Shows ability to prioritize without help
. Negotiation skills
. Strong sales skills
. Strong work ethic
. Service-minded
. Customer orientation
. Basic application know-how
MINIMUM EDUCATION REQUIRED
. Bachelor's degree or equivalent relevant experience required. Bachelors degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology or Commercial is preferred.

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