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"Desktop Support Technician"

Keywords / Skills : "IT Support", Information technology, Service desk, Remote support, Helpdesk, IT helpdesk, Software, "Desktop Support Engineer", Desktop Engineer, Technical Support Engineer, Customer Support Engineer, IT ServiCe Desk, IT Help Desk, Hardware Engineer, Laptop Suppo

3 - 13 years
Posted: 2019-02-12

Job Description
Job Title: Desktop Support Technician/ IT Support Engineer

Location: Ho Chi Minh, Vietnam

Duration: 1 Year Contract

Scope: End User Computing 

IT Support Engineer’s core responsibilities span a number of key strategic requirements, as outlined below:
  • Helping install, upgrade, deploy and troubleshoot hardware and software systems 
  • Providing desktop and Deskside support to operation at different level. 
  • Collaborating with cross functional teams and explain highly technical information in an easily understandable manner at all levels. 
  • Will be responsible to work on assignments of diverse scopes where analysis of data and hardware requires evaluation of identifiable factors. 
  • Will exercise judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and must mediate between customers and other departments within the organization to ensure problem resolutions. 
  • Will provide superior customer service through positive attitude, leadership and team player attitude and will be a resourceful thinker with ability to multitask and prioritize deadline.

Skill Requirement from Previous Experiences:

  • With 3+ proven years of work experience as a Desktop Support Engineer, Technical Support Engineer or similar role with hands-on experience  in migration and desktop service and good experience  providing service a big span of customers. 
  • With good experience in PC Hardware / Software technical skills & server maintenance
  • Good Communication and interpersonal skills and good command over English.
  • Configuring hardware and software applications, network connectivity, mobile computing
  • With good knowledge of Windows 7, 10 desktop operating systems and working knowledge of office automation products and computer peripherals, like printers and scanners.
  • Walking customers through installing applications and computer peripherals
  • Sound knowledge of Configuring data backup, Recovery & Imaging tool
  • With knowledge of networking/networking security practices and anti-virus programs
  • Addressing user tickets regarding hardware, software and networking. Resilient and able to provide Desktop and Deskside Support and resolve conflicts with an ability to remotely troubleshoot issues through targeted probing questions to diagnose problems & solve customer problems
  • Well versed with bug tracking & beta testing
  • Well versed with Cloud Based Telephone Systems exposure & Video Conference

About Company

CIS Worldwide Ltd is a global business continuity enabler and provider of wide range of support services.

We provide best IT/FM services to improve your business efficiency and align your IT infrastructure to your business goals to provide you an edge over your competition. We believe in transforming our client’s business by providing smart solutions to everyday business problems and focusing on quality driven service delivery through our unique processes and culture of innovation.

Our Vision:
"To be the transformational business continuity enabler of choice for organizations across the world."

Our Mission:
To leverage our IT expertise, experience, leadership and customer centric values to deliver tangible business results, enabling our clients to focus on their core business and achieve their business goals.

Our Values:
Provide quality driven IT Services on a foundation of standard process driven operation ,with integrity to delight our customer as and become an extended family of your business ecosystem.
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