My Client is one of the Global leading IT Servicing company in Hong Kong. They are looking to strengthen their Server Hardware Maintenance team, thus looking for people who have experienced or interest in the related area. Your actual experience doesn't need to be strong but at least need to know the concept.
Great opportunity and exposure to enhance your own work experience and skillset!
Provide server and storage hardware maintenance support service.
Server and storage installation.
Server and storage troubleshooting.
7x24 non-office hour standby and support (will have extra allowance)
Data center outsourcing on-site support activity.
Diploma in IT or computer science will be an advantage.
1+ year in IT product support and project implementation.
For Interested parties please send your cv here or directly to email@example.com thanks!
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases