We are a Singapore based recruitment agency that provides one-stop recruitment services to companies in Singapore and abroad. As your trustworthy recruiting parter, "CARE" principle is applied and reflected in our way of conducting business, "C"ustomer Focus: we strive to meet and exceed customer expectation and keep customer’s best interest in our recruitment effort at all times. "A"ccountablity: we talk the talk and walk the walk, we say what we mean and we do what we say. "R"espect: we respect our customers, job seekers, and we respect their viewpoints and the decisions they make. "E"fficiency: we work towards efficiency in delivering results to our customers. SingBEST Human Resource, EA License No.: 16C8409
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases