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Operation Manager - Hospitality (EXPAT)

Keywords / Skills : Hospitality, Hotel management, Restaurants

3 - 8 years
Posted: 2018-06-12

Job Description
  • Operation Management 
  • Always aware of the importance of sales volume and never cease to make sure effort is made, supervise to continue to upsell while not compromising on guest satisfaction. 
  • Supervise the work of all staff in department. Evaluated their job performance and make recommendation and evaluations to the manager. 
  • Assist in assuring that all standard service procedures, maintain personal cleanliness, courtesy and quick efficiency on the part of all outlet and any staff who are present. 
  • Inform of coming function and events. 
  • Assist staff to the various duties in a sensible and diligent way with maximum efficiency and service for customer. 
  • Constantly check the appearance, orderliness, cleanliness and proper setup of the outlet and its related areas. 
  • Ensure that soiled or damaged equipment is not put into use. 
  • Checking maintenance of all equipment located or used in the areas under their supervision and request for immediate repairs where needed. 
  • Convey any guest criticism on quality of products and service and appearance to the General Manager. 
  • Although their outlet is their primary responsibility, they may be called upon in cases of emergency to help out in other departments, or to extend their supervision to other areas in the absence of other supervisors. 
  • Arrange the table for guest and work closely with the hostess team. 
  • Double check everything before open and close. 
  • Arrange duty roster weekly for staff. 
  • Handle any guest’s complains effectively and diplomatically and build good relationship with guest. 
  • Work closely with the GM assistance to ensure smooth relation with all government officers coming to the venue. 
  • Look after VIP guests.

About Company

40Hrs was founded in San Jose, California since 2000. Today we have a team of bright, talented recruiters that give the firm a balance of experience and breadth of in-depth exposure to the various industries in: administration, finance, manufacturing, engineering, logistics, IT, biosciences and other service sectors. We served our customer needs for all levels of workers.

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