Always aware of the importance of sales volume and never cease to make sure effort is made, supervise to continue to upsell while not compromising on guest satisfaction.
Supervise the work of all staff in department. Evaluated their job performance and make recommendation and evaluations to the manager.
Assist in assuring that all standard service procedures, maintain personal cleanliness, courtesy and quick efficiency on the part of all outlet and any staff who are present.
Inform of coming function and events.
Assist staff to the various duties in a sensible and diligent way with maximum efficiency and service for customer.
Constantly check the appearance, orderliness, cleanliness and proper setup of the outlet and its related areas.
Ensure that soiled or damaged equipment is not put into use.
Checking maintenance of all equipment located or used in the areas under their supervision and request for immediate repairs where needed.
Convey any guest criticism on quality of products and service and appearance to the General Manager.
Although their outlet is their primary responsibility, they may be called upon in cases of emergency to help out in other departments, or to extend their supervision to other areas in the absence of other supervisors.
Arrange the table for guest and work closely with the hostess team.
Double check everything before open and close.
Arrange duty roster weekly for staff.
Handle any guest’s complains effectively and diplomatically and build good relationship with guest.
Work closely with the GM assistance to ensure smooth relation with all government officers coming to the venue.
40Hrs was founded in San Jose, California since 2000. Today we have a team of bright, talented recruiters that give the firm a balance of experience and breadth of in-depth exposure to the various industries in: administration, finance, manufacturing, engineering, logistics, IT, biosciences and other service sectors. We served our customer needs for all levels of workers.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases