Established in 2010, Flat Planet is an Australian owned and managed virtual talent company, with offices in Sydney, Australia and Makati, Philippines.
We create high value jobs in a range of roles. These can vary from accounting to graphic design, live chat to software development, customer service to transcription, tele-profiling to SEO Marketing, Executive Assistants and more.
Founded by two Australian executives with years of experience in providing world class outsourced business services to international markets. We started nearly seven years ago and now have close to 150 staff, across two offices in Makati. We are still rapidly growing and evolving due to the great work of all our staff. Their hard work to over-deliver to their respective foreign clients (spanning Australia, New Zealand, USA and UK) is what creates more opportunities for others, as they grow their teams in the Philippines and hire more staff. Everyone’s hard work across diverse high value roles was recognised by being a BRW Fast Starter in 2014, as well as winning the BRW Fast 100 awards in 2015 and 2016, making Flat Planet one of the top 100 fastest growing companies in Australia for three consecutive years.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases