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IT Helpdesk Engineer / Technical Support Engineer

Keywords / Skills : Helpdesk, Incident, Troubleshoot, Trouble Shooting, IT Support, Desktop Support, Service Desk

1 - 5 years
Posted: 2018-12-30

Industry
IT/ Computers - Software
Function
IT
Role
Technical Support Engineer
Posted On
30th Dec 2018
Job Description

Responsibilities

1. Response to incident and request from end-users via Phone call, email, SNOW ticket.

2. Troubleshoot, investigate, provide solution and information to end-user

3. Collet Sufficient and accurate information before escalate to other team/person.

4. Manage and follow-up ticket assigned to VN IT Team to ensure SLA

5. Manage IT knowledge base (Add, update, delete)

6. Follow working procedure/process to response to Incident/Request/Change

7. Manage Sending of IT Announcement

8. Coordinate with related person to update IT Inventory

9. Activate Additional Software license and alert to end-users

10. Raise PR/PO for each IT purchasing

11. Follow up status of PR/PO to ensure hw/sw can be delivered and meet SLA

12. Manage all IT contract to ensure it properly kept and secure

13. Coordinate with vendor and procurement team to support contract negotiation



About Company

NIIT Technologies is a leading global IT solutions organization, enabling its clients to achieve real world business impact through unparalleled domain expertise working at the intersection of emerging technologies. The Company focuses on three key verticals: Banking and Financial services, Insurance, Travel and Transportation. This domain strength combined with leading-edge capabilities in Analytics, Cloudification, Cognitive automation, and Digitalization, helps clients innovate business, automate process and industrialize AI.

With over 9500 people serving clients across Americas, Europe, Asia, and Australia, NIIT Technologies fosters a culture that promotes innovation and constantly seeks to find new yet simple ways to add value for its clients.

Learn more about NIIT Technologies at www.niit-tech.com.
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