Preparing data specification and integration for customers using our solutions
Interfacing with customers on a regular basis, working with them or their development team to ensure successful on-boarding and long-term success
Work collaboratively with the Customer Success team to constantly deliver performance for our customers
Taking ownership of customer issues reported and seeing problems through to resolution
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Working collaboratively with other departments within Ematic to advocate any issues
Working on building internal tools to automate manual work done within the company
Are able to understand data structure and optimise technical performance
Have a strong background knowledge of SQL/HTML5/PHP
Have significant experience with Laravel framework (would be a plus)
Have a strong understanding of RESTful API
Have experience in working in an Agile environment
Are able to multi-task effectively and adjust quickly to different situations
Are willing to learn and adapt to new and different technologies
Have impeccable written and verbal communication skills, both in and English
Are obsessed with detail, and have an analytical mindset
Are a strong team player, but still a self-starter
We're looking to build a team in Vietnam, Thailand, Taiwan, Indonesia and Malaysia !
HackerTrail is a curated marketplace exclusively for IT talent ranging from developers to infrastructure specialists to data scientists. Using clever technology and gamification, HackerTrail connects the right candidate to the right job opportunities with top companies across Southeast Asia.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases