My Client is one of the biggest IT Consulting company in Hong Kong, they are currently extending their already massively grown team in Hong Kong and this is a great opportunity to get experience from their team.
If you are a fresh graduate, it's ok as long as you have the heart to learn new technology and be passionate about the job!
Provide customer services through telephone and email
Perform IT helpdesk support including call handling, troubleshooting, follow-up action and coordination
Assist to log and escalate cases to engineers to follow up
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases