Project planning and Management: priorities project requirements and delivery, determine tasks and actions for exec team, allocate resources effectively, schedule and meet deadlines, brief support services, manage and evaluate project progress.
Project design: provide sound research recommendations, apply appropriate research methodology and recommend appropriate TNS solutions
Project output: provides sound guidance on analysis techniques, provide sound guidance on "finding the story", contribute to strategic content of conclusions and recommendations, always adding value to research results.
Client Management: acquire relevant client background knowledge, must have a very clear understanding of client business, relationship building, meet deadlines, manage general client expectations, responsible for liaising with client on all aspects of the study, from briefing to presentation on overall client needs, not just per project.
Team management, mentoring and training: Identify skills gaps and growth potential of team members, involve execs and juniors in planning and design of project, provide on the job training.
Manage projects & team to contribute towards achievement of financial targets.
Responsible for performance management of direct reports.
Manage key supplier relationships (Quant).
Personal focus on people management and client relationship development skills.
To support and own the values and ethos of the Company and share these with internal and external audiences.
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
At Kantar TNS we understand consumer behaviour like nobody else. One of the world’s largest research agencies, we drive growth by helping our clients make the most of the moments that matter. Our global teams advise on everything from brand, communications and innovation to shopper activation and customer relationships. Join us and you’ll be part of 30,000 colleagues and 9 world leading research, data and insight brands at Kantar. At the heart of WPP, our unique consumer insight inspires clients to flourish in an extraordinary world.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases