Job Purpose

Establish, manage, maintain, and develop relationships with the corporate client portfolio across assigned economic sectors and strategic corporate clients within CIBG. The objective is to gain deep understanding of clients, identify opportunities and risks for clients and their value chains. Additionally, propose and develop tailored solutions for clients, act as a trusted advisor and primary arranger of funding, and position Techcombank as the main transaction bank for assigned clients and their value chains. Collaborate with relevant functional units within and outside CIBG to realize business opportunities and effectively manage risks for assigned clients and their value chains.

Key Accountabilities (1)

Identify target clients aligned with Techcombank's industry focus and strategic direction for each period.
Manage, develop, and grow relationships with clients in the assigned portfolio (primarily those with basic and simple financial needs), ensuring achievement and exceeding of TOI targets and maintaining strong control over debt quality across the entire portfolio.
Establish, build, and attract new clients within the team's business sector, with support from senior leadership within the team.
Research and gather client information based on industry insights and the client's financial data.
Identify client needs and determine the Customer Value - Proposition (CVP) and hook product to acquire new clients.

Design and provide advisory on optimal financial plans for clients.

Establish ACP and actions to achieve ACP

Key Accountabilities (2)

Provide customer care to deliver the best possible sales service experience.
Maintain and strengthen relationships with all clients in the assigned portfolio at the management/operational level.

Product Advisory

Credit Products:
Prepare identification reports and perform customer identification in accordance with periodic regulations.
Coordinate with the Credit Appraisal team and other relevant parties (including Legal) to:
Collect documentation, conduct detailed appraisal, and build cash flow;
Discuss and negotiate terms with clients;
Agree on conditions and credit limits;
Submit for approval.
Non-Credit Products:
Collaborate with the Global Transaction Banking Advisory team to implement solutions for clients.

Sales Performance Management

Manage, develop, and grow relationships with clients in the assigned portfolio to ensure achievement of business targets.
Provide customer care to deliver the best possible sales service experience.
Engage regularly to strengthen connections and maintain long-term relationships with clients.
Act as the primary point of contact for information and client engagement to increase transaction volume across the entire value chain and related client groups within Techcombank.

Debt Management

Ensure strong control over the debt quality across the entire managed client portfolio.
Update the Account Coverage Plan (ACP) in case of changes in the client's business plan that impact the annual exploitation strategy.

Key Accountabilities (3)
Capability Development

Participate in designing professional capability development training programs; organize knowledge-sharing sessions on industry trends and global best practices.
Develop a personal growth roadmap.

Corporate Culture

Understand and consistently apply organizational values and behavioral standards as prescribed by the Bank.

Other Responsibilities

Perform other tasks as assigned by the Unit Director.

Success Profile - Qualification and Experiences
Professional Experience

Minimum 10+ years of experience working in a direct business unit serving corporate clients.
Strong understanding of banking and corporate legal regulations, as well as bank policies, regulations, and products for corporate clients.
Solid knowledge of the market, corporate client business operations, and key industries/sectors supported by the Corporate Banking Division.

Education & Qualifications

Bachelor's degree in Business Administration, Finance & Banking, or Statistical Analysis.
English proficiency: Minimum TOEIC 650 (or equivalent certifications).

Senior Expert, Customer Relationship Management - USME