ABOUT THE JOB

As a Technical Business Analyst (Data focus), you will play a key role in driving data-informed decision making by translating business problems into structured data and analytical requirements. You will collaborate closely with stakeholders to define data scope, metrics, and success criteria, while ensuring data quality, consistency, and traceability across systems. By leveraging data analysis, reporting tools, and AI-assisted capabilities, you will generate actionable insights that support Product Owners in prioritisation, shaping product direction, and delivering measurable business value

YOUR JOB RESPONSIBILITIES

User Story Definition:

Works with the Product Owner and multiple stakeholders to understand, elicit, analyse, document and communicate business requirements and articulate product vision with a strong focus on value delivery
Assists the Product Owner to define and own the value definition of Lean canvas, Epic definition, Feature definition, User Story definition, including facilitating and influencing the prioritisation of the backlog
Expert in translating end user / customer insights into Stories complete with Acceptance Criteria, which can easily be understood by the Development Team
Provides discipline, rigor and technical skills to the requirements definition and validation process

Planning & Engagement:

Partners with key stakeholders and Product Owners to articulate product vision; documents problem/opportunity and broader context; defines desired future states using outcomes as measures of success with a strong focus on value delivery
Collaborates with key stakeholders across business and technology to complete the required artefacts and capture necessary inputs
Works with the team to produce high fidelity estimates by providing crystal clear requirements definitions
Typically works ahead of the Team to elicit requirements for the next Business Outcome, Epic and Features.
Shared accountability with other Team Members to help refine the Backlog and estimate the Initiatives, Features and Stories at the planning meetings
Proactive around risks, issues, blockers and raises them as soon as possible
Constantly looks for opportunities to improve the overall process

Data Skills

Translate business problems into clear data, reporting, and analytical requirements
Work closely with stakeholders to define data scope, logic, definitions, and success metrics
Perform data extraction, cleansing, validation, and transformation across multiple sources
Ensure data quality, consistency, and traceability for reporting purposes in complex environments
Identify data gaps, inconsistencies, and remediation opportunities
Design, build, and maintain dashboards and reports (e.g. Power BI, Excel, Power Query)
Translate data outputs into clear, actionable insights for stakeholders and leadership
Leverage AI tools (e.g. prompt-based tools) to accelerate data analysis, report generation, and documentation
Apply critical thinking to validate AI outputs and ensure accuracy and relevance

Other Essential Accountabilities

Decomposition of work - Drafting Business Outcomes, Epics and Features and User Stories to articulate value; lead activities which establishes a product backlog
Epic sequence optionality, including articulating, senior stakeholder communication, and recommendations for tradeoffs involved in technical decisions
Data collation, deep analysis and data interpretation/communication for informed decision making across complex environments
Ownership of as is/to be process maps, interaction models, customer journey maps and environments aligned to enterprise process architecture, applied within complex environments
Logically structuring problems, taking into consideration the business context and deep analysis to articulate the Epics in Progressive Elaboration documentation

YOUR SKILLS & EXPERIENCE

Must have

Having 5+ years work experience as a Business Analyst (in any industry)
Strong project experience across multiple business units and complex environments and methodologies (e.g. Agile, Waterfall)
Advanced skills in using suitable tools for business modelling, drawing business and technical flows/diagrams, creating mock-ups /wireframes/prototypes, etc.
Good skill in Elicitation and Requirement analysis & documentation with a high-level focus on details
Hands-on experience in influencing and collaborating with internal stakeholders such as Product Owners, Solution Designers and Architects
Strong discovery mindset - proactively identifying patterns, gaps, and opportunities within data
Hands-on experience in data cleansing, transformation, and reporting workflows
Strong ability to generate insights from data and communicate business impact
Experience in working with PowerBI, PowerQuery on Excel or other data visualisation tools
Working knowledge of technical concepts (e.g. user interfaces, API, databases, system integration) and dealing with technical stakeholders
Excellent English communication skills (both verbal & written) and strong Presentation capabilities
Strong problem solving and troubleshooting skills, with detail-oriented mindset
Familiarity with AI-assisted analysis and productivity tools

Nice-to-have

Experience or knowledge of BABOK® Knowledge Areas
Bachelor's Degree, preferably in IT, Business, Computer Science, or related area
Experience in the Banking or Financial Services industry
Experience in the UI/UX or understanding of user-centric mindset
Any additional certification or training in BA, PO, UX or related area (e.g. PSPO, CSPO, CBAP)

THE BENEFITS AND PERKS

Generous compensation and benefit package

Attractive salary and benefits
20-day annual leave and 7-day sick leave, etc.
13th month salary and Annual Performance Bonus
Premium healthcare for yourself and family members
Monthly allowance for team activities
Premium welcome kit and frequent appreciation gifts
Extra benefits for long-term employees

Exciting career and development opportunities

Large scale products with modern technologies in banking domain
Clear roadmap for career advancement in both technical and leadership pathways
Well-structured learning and development programs (technical and soft skills)
Sponsored certificates in both IT and banking/finance
Premium accounts on Udemy/A Cloud Guru/Coursera/LinkedIn, etc.
English learning with native teachers
Opportunity for traveling & training in Australia

Professional and engaging working environment

Hybrid working model and good work-life balance
Well-equipped & modern Agile office with fully stocked pantry
Special programs to improve your physical and mental health
Annual company trip and events
A solid talented team behind you - great people who love what they do

It's more than just a career at NAB!
We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY
We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.

Senior Business Analyst (data focus)