Skill required: Talent Development - Training Needs Analysis (TNA)

Designation: Business Interlock Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

The Reporting & Analytics - Reporting Ops Trainer builds the delivery capability of the reporting tower equipping practitioners to produce recurring reports and Golden Source dashboards accurately, on standard, and on schedule. The role owns the full training lifecycle and drives adoption of governed, standardized, AI-enabled ways of working, so the tower improves report accuracy, SLA adherence
Talent Development process
Training & Facilitation Skills:
Strong Customer Service Skills
Ability to design engaging training materials and adapt training delivery based on audience needs
Proficient in usage of any instructional design tools such as Articulate, Canva, SCORM
Excellent communication, presentation, and facilitation skills
Strong analytical skills to interpret operational data and identify training areas for improvement What are we looking for
Primary skill - Training Needs Analysis (TNA) - P5
Secondary skill - Instructor-Led Training (ILT) - P5
Training and Transition experience
Ability to establish strong client relationship
Ability to manage multiple stakeholders
Adaptable and flexible
Collaboration and interpersonal skills
Problem-solving skills
Commitment to quality
Negotiation skills
Process orientation
Agility for quick learning
Agentic AI certification or an equivalent professional certificate Roles and Responsibilities:
4-6 years of experience in Sales Operations Reporting & Analytics, with a minimum of 3 years in Sales Analytics Training
Training Content: Develop and maintain role-based training on reporting processes, dashboards, data quality, KPIs, Power BI, and compliance requirements.
Onboarding & Delivery: Lead new-hire onboarding and deliver training through instructor-led, hands-on, and self-paced learning formats.
Assessment & Coaching: Evaluate readiness through assessments and provide ongoing coaching to improve reporting accuracy and consistency.
Training Insights: Use performance and quality metrics to identify skill gaps, prioritize training, and measure impact.
Leadership Partnership: Align training with reporting standards, SOPs DTPs, and automation initiatives in collaboration with Managers and the GPO.
AI Enablement: Train teams on AI-powered reporting tools while ensuring proper validation and human oversight.
Content Governance: Maintain standardized, version-controlled training materials and an audit-ready content library.
Recurring analytics refresh calendar and ad hoc data-pull turnaround management
Documentation governance - maintaining templates and Detailed Task Procedures DTPs with periodic review and version control
Root-cause analysis - identifying process errors and implementing correction plans
Proficiency in Power BI, Excel incl. Power Query & Power Pivot, and SQL Server fundamentals
Agentic AI familiarity: hands-on exposure to agentic-AI NLQ tools e.g., Report Distribution Agent, data-quality self-healing, coaching teams on adoption and validation
Proficiency in Microsoft Office Suite Word, Excel, PowerPoint and Outlook and learning management systems
Supporting new transitions, building process maps and DTPs, root-cause analysis, and coaching team members
Domain Expertise to Train On:
End-to-end sales, consumption, and forecasting report production,