Technical Support & Troubleshooting
Be the first point of contact to troubleshoot hardware, software, network, and printer issues for local and remote employees
Set up, configure, and install operating systems (macOS, Windows, Linux) and productivity tools (Google Workspace, Slack, VPN, Microsoft 365 ...)
Ensure all support tickets/requests are resolved promptly and logged systematically
Asset & Account Management
Zero-Mistake Onboarding/Offboarding: Strictly follow checklists to set up tech equipment/accounts for new hires and revoke access immediately for offboarding employees
Keep the IT Asset Inventory (laptops, monitors, chargers, accessories) 100% updated and organized
Monitor software licenses and subscription renewals to avoid service interruptions
Network & Security Maintenance
Maintain office network stability (Wi-Fi, LAN) and coordinate with ISPs when issues arise
Implement basic security practices (ensuring antivirus software is updated, enforcing password policies, and backing up data)
Collaborate with the Admin team to manage office tech gadgets (meeting room screens, projectors, fingerprint/access control machines)

Requirements

Experience: 1+ years of experience in IT Helpdesk, Technical Support, or System Administration (Open to promising final-year students for the Part-time role).

Technical Skills:

Hardware & Network Enthusiast: You genuinely enjoy hands-on troubleshooting, assembling/upgrading PC/Laptop hardware, and optimizing Wi-Fi/LAN setups to ensure peak network performance
Proficient in troubleshooting both macOS and Windows platforms
Familiar with managing cloud-based workspaces (Google Workspace/Admin Console is a plus)
Basic knowledge of networking (TCP/IP, DNS, VPN, Wi-Fi routers)

Working Style & Mindset:

High Accountability: Strong ownership of tasks - not finding temporary workarounds, fixing the root cause
Detail-oriented: Follows checklists rigorously to prevent data leaks or asset loss during offboarding/onboarding
Good Communication: Patient and friendly when explaining technical solutions to non-technical colleagues

Benefits

13th-month salary bonus
Comprehensive healthcare insurance.
MacBook / Windows laptop, external monitor, and all necessary equipment
Yearly team outings, company trips, and internal clubs
Structured onboarding, continuous training, and clear career-growth paths.
English-language training programs.
Free drinks, snacks, and parking